Implementation Project Manager

Job Overview:

As an Implementation Project Manager I, you will lead a variety of customer software implementation projects, alongside an Implementation Specialist and Integrations Consultant. You will be responsible for scoping the customer’s process and requirements, building the project plan, and driving the execution of the project from kickoff through adoption.

 

What you will do:

• Lead customer Kickoff and Scoping meetings using analytical and facilitation skills.

• Develop detailed project plans and drive projects towards target go-live dates.

• Document and communicate project status internally and externally to keep projects on track.

• Consult customers on AvidXchange software configuration best practices.

• Support and collaborate with project team members during Configuration, Testing, and Training phases.

• Support customers during the Adoption phase by troubleshooting issues, assisting with software configuration optimization, and answering how-to questions.

• Support key operational metrics and business goals.

 

What we are looking for:

• Bachelor’s degree, or 2 years of professional work experience.

• A minimum of 2 years in customer facing experience 

• Demonstrates interpersonal skills and ability to work productively and positively in a team environment.

• Maintains positive and productive working relationships with external and internal customers.

• Ability to describe aspects of a project or process in a manner which is easily understood by all staff levels of an organization.

• Applies general knowledge of business principles to decisions.

• Demonstrates a structured, rational approach when resolving problems.

• Ability to prioritize contending demands and adapt to frequent changes, delays, and unexpected results.

• Demonstrates ability to absorb new information quickly and perform responsibilities effectively on multiple projects at one time in a fast-paced environment.

• Ability to learn and master innovative technologies with a technical aptitude.

 

Preferred Experience, Qualifications, and Skills

• Familiarity with SmartSheet or similar project planning software.

• Familiarity with Project Management methodologies and software tools

• Familiarity with Salesforce or similar CRM software.

• Familiarity with SharePoint or similar document storage/collaboration software.

• Excel experience and knowledge of database relationships and terminology.

• Experience working with accounting/ERP systems.

• Experience working in the Accounting industry.

• Typically requires a University Degree or equivalent experience and less than 2 years prior relevant experience

 

Additional Information

• On occasion, travel may be requested by a customer or encouraged for a local customer

 

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with other