VTC/Conferencing Engineer

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a VTC Engineer to join us. 

 

Duties and responsibilities:

• System Design and Implementation:
  • Design VTC room layouts, including audio and video equipment placement, cabling, and network infrastructure.
  • Configure VTC hardware and software based on user requirements.
  • Install and integrate VTC systems, including cabling, device configuration, and network integration.
• Maintenance and Troubleshooting:
  • Monitor VTC system performance and troubleshoot technical issues with video quality, audio clarity, network connectivity, and device malfunctions.
  • Perform routine system maintenance, software updates, and firmware upgrades.
  • Respond to user support requests and provide technical assistance.
  • Perform physical room checks to ensure hardware operability.
  • Monitor enterprise display system performance and troubleshoot technical issues with video quality, audio clarity, network connectivity, and device malfunctions.
  • Manage ticket queues for user requests, maintenance tasks and incident trouble tickets. Must be able to update tickets regularly and swiftly resolve issues.
• Network Management:
  • Work with network engineers to ensure optimal network bandwidth for VTC sessions.
  • Configure network settings and security protocols for VTC systems.
• VIP Support:
  • Provide “white glove” support to VIP users including scheduling meetings, running slide decks for meetings, operation of VTC hardware during meeting to ensure video quality, audio quality, and network connectivity.
  • Mitigating any issues on the fly during a conference or meeting.
• User Training and Support:
  • Provide training to users on VTC system operation, including scheduling meetings, joining sessions, and using features.
  • Assist users with basic troubleshooting and answer questions about VTC functionality. 
  • Unified Communications Team Support:
  • Act as hands and feet when necessary for Unified Communications Team. Tasks may include retrieving obsolete hardware, restarting servers, installing physical phones.

 

Qualifications

Strong understanding of video conferencing protocols, audio-visual technology, network infrastructure, and system integration. 

Familiarity with a range of VTC hardware and software from vendors like Cisco, Polycom, Crestron and Microsoft.  Familiarity with the Vbrick enterprise display system.

• Troubleshooting Skills:

Ability to diagnose and resolve complex technical issues related to VTC systems and enterprise display system

 

 

Must be able to pass a background investigation and financial background investigation for a Public Trust clearance.

Min Citizenship Status Required: Must be a U.S. Citizen

 

Physical Requirements: NONE

 

Location: Arlington, VA 

Onsite, Monday through Friday. Minor shift to cover core hours of 7AM to 6PM with teammates.

Some travel for VTC system installation may be required.

 

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness ed