Job Description Summary

The Customer Fulfillment Leader serves as the primary liaison between the region and repair service centers, managing in-shop repair demands. Provides strategic leadership to balance timely customer deliveries and cost efficiency. Works cross-functionally to understand capacity and determine the strategy around utilizing available capacity for each of the manufacturing sites that support the segment and output needs. This role is a vital connection with the Materials Management Organization (MMO) Segment to fulfill current and future demand effectively as well as manage the phase-in/phase-out of change management.

Job Description

Essential Responsibilities: •  Directing gas customer demands to the appropriate service center based on needs and capacity
•  Collaborating with Region CPM/Sales teams to ensure accurate job information for optimal service placement
•  Drive Fulfillment KPI’s and adherence to Fulfillment standard work
•  Overseeing repair demand logistics, ensuring timely shipments and meeting customer promise dates
•  Collaborate with plants to ensure timely output as per supply plan and ensuring on time delivery to customer
•  The leader will drive LEAN projects, standardize processes across the Optimization team and Repair Value Stream
•  Manage creation and maintenance of supply capacity models for all key constraints within the assigned segment while aligning to the targets of the business
•  Keep ERP systems and tools up to date and accurate to the current supply capacity
•  Partner with the demand planning, factory, purchasing and finance teams to facilitate cross-functional alignment through transparent discussion and decisions
•  Manage relationships with MMO Segment, factories and value stream leaders to support execution and proactively optimize capacity constraints for business objectives to meet supply plan 
•  Track forecast accuracy and drive process improvement to optimize demand signal within the segment
•  Demonstrate leadership in communicating business goals/programs/processes for a supply planning segment
•  Use experience and expertise to solve problems

 

Requirements

• Bachelor’s degree from an accredited university or college

• 8+ years of experience in manufacturing / supply chain

• 5+ years of experience specifically in fulfillment / material planning / scheduling function

• Proven capability with materials management disciplines including S&OP

 

Desired Characteristics

• Ability to lead, manage and communicate with all levels of the business

• Inclusive leadership style, proven ability to build a connection with the team

• APICS certifications (CPIM and/or CSCP)

• Global experience working with cross-functional teams.

• Demonstrated ability to use lean tools for continuous improvement.

• Strong analytical & problem-solving skills

• Ability to handle multiple priorities, act independently, and use sound judgment

• Ability to successfully motivate and maintain high integrity, employee involvement, safety and teamwork

• Change agent with energy, passion and enthusiasm

• ERP [SAP(PMx), Baan, Oracle (Zeal)] experience in a manufacturing environment

• Knowledge of the manufacturing processes

 

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

 

 

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