Manager, Finance Customer Contact Center – CoStar Group – Richmond, VA

Manager, Finance Customer Contact Center – CoStar Group – Richmond, VA

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Job Description

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Who is CoStar Group?    

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.  

   

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.   

 

Role Overview: Manager, Finance Customer Contact Center 

Richmond, VA | In office, Monday-Friday 

 

CoStar Group continues to grow and is seeking an energetic, customer‑focused problem solver to join our Finance Customer Contact Management team as Manager, Finance Customer Contact Center, based in our downtown Richmond, VA office. 

This role is responsible for leading one of our Finance Customer Care support teams, which receives, analyzes, and resolves inquiries and service tickets from both internal and external stakeholders. 

A key focus of the role is building strong, collaborative partnerships with the Sales organization, internal sales support teams, and cross‑functional partners across Finance to ensure timely, accurate, and high‑quality service delivery. 

Responsibilities 

• Team Leadership: Provide strong leadership, coaching, and mentorship to a team of professionals, fostering high performance and accountability while supporting individual and team success. 

• Performance Management: Conduct regular performance evaluations, provide timely and constructive feedback, and identify development opportunities to support continuous growth and professional advancement. 

• Communication: Promote clear, effective, and consistent communication within the team and across departments to ensure alignment, transparency, and stakeholder engagement. 

• Problem Solving: Proactively identify challenges, analyze root causes, and implement effective solutions to address issues, maintain service continuity, and support organizational objectives. 

• Process Improvement: Evaluate and optimize existing processes and workflows to improve efficiency, quality, and scalability while supporting ongoing business growth. 

• Relationship Management: Build and maintain strong relationships with key stakeholders, ensuring service expectations are met or exceed