Annapolis Pediatrics - Medical Receptionist

Description

The Medical Receptionist (full time) is responsible for providing excellent customer service and creating a positive patient experience by ensuring efficiency from the registration process and through the check out process. The Receptionist will also perform functions such as managing in/out bound calls and scheduling/confirming appointments.

Work Schedule

· Monday – Friday 7:55 am – 5:00 pm (or last patient)

· Sat/Sun: 1-2 weekend days per month. Weekends: 7:30 am - 1:00 pm (or until last patient checks out)

Requirements

Duties and Responsibilities

Provide excellent customer service to ensure efficiency and patient satisfaction during the appointment

• Meets and greets patients on arrival; Maintains patient accounts by collecting and updating personal and financial information; Collects all co-payments and balances at time of service.
• Proficient use of the E.H.R. system as it relates to the Front Office/ Call Center Depts.
• Answer and screen telephone calls in a professional manner.
• Ability to effectively communicate with patients; Assists with managing the appointment schedule and provides updates to the provider or patient regarding possible delays.
• Assists with any inquires when patients arrive without an appointment (i.e. form inquires, prescription request or medical record request).
• Ability to perform general office duties such as retrieve messages from voicemail; follow processes to route messages to appropriate dept; Maintains fax server.
• Generate excuse notes for patients; Scans documents for patients E.M.R and task documents to appropriate provider.
• Carries out any administrative task assigned by Practice Manager or Provider.
• Participates in department meetings and daily huddles.
• Follows HIPAA guidelines in maintaining patient confidentiality and Code of Conduct Policy.

Experience and Qualifications

• Associate Degree (Preferred) or equivalent combination of education and experience.
• Two or more years of CUSTOMER SERVICE using an electronic medical record (EMR).
• Excellent Communication, Interpersonal, Organizational, Administrative, and Customer Service skills.
• Ability to pay attention to detail and multi-task in a fast pace environment.
• Proficient in computer systems and navigation with MS Office software and utilize multi-line telephone systems.
• Must be a team player and be able to work independently with daily responsibilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.