General Summary

The Business Analyst performs an intermediate level of project/program/support analysis, as well as other technical and administrative duties related to the design, establishment, enhancement, and support of Richland County’s application software and data environment. 

Performs intermediate analysis while using the Agile development methodology.  Will interview customers to determine current/future application software requirements and to write requirements definitions.  Will often mentor junior staff on how to effectively conduct customer interviews.

Using intermediate skills, assists with feasibility studies, cost/benefit analyses, product research, and system design.  Assists the Senior Business Analyst and the Systems Analyst/Project leader to coordinate system implementations, develop acceptance criteria, coordinate acceptance testing, coordinate system conversions, coordinate the integration of new systems to existing systems, and conduct post-implementation reviews. 

Performs high-level technical review of enterprise data to determine accuracy and usability.  Under the supervision of senior staff, will assist with the management of data conversion, application development, as well as database and system design.

Provides technical assistance to County departments in implementing software projects.  Trains County employees in standard business procedures and software.  Supports operations of a multi department business enterprise.

General Dimensions

Education

Must have a four-year degree in a field applicable to this position or equivalent professional experience.  High School diploma is required.  Must be able to supply written proof of completion for all course work and/or degrees that are being used to satisfy the minimum requirements. 

Licenses

Must possess a valid South Carolina Driver’s License.  Applicants shall provide a current copy of their Motor Vehicle Record (MVR), obtained at the applicant’s expense. 

Experience and Skillsets

This is not an entry-level position.  The successful candidate must have a proven history of success using intermediate analytical skills.  Must be able to provide a portfolio of successful projects where the business rules, processes, and features were directly influenced by the contributions made by the Business Analyst.  In determining relevant skills and experience, the following criteria will be considered.

• Must have intermediate business analysis skills/experience with a history of successfully assisting in the design of state-of-the-art software applications.
• Must have intermediate experience conducting user interviews to identify business requirements, and translating business requirements into system requirements and systems design.
• Must have intermediate experience in designing business systems that preserve data integrity.
• Must have intermediate experience negotiating acceptance criteria with both vendors and user departments, and coordinating acceptance testing according to the acceptance criteria.
• Must have intermediate experience working with project managers to assist projects through the full project life cycle and be able to help organize projects from beginning to end.  This includes assisting with project plans, and helping to set specific, realistic, and measurable objectives.

• Must have a successful track record contributing to the successful completion of projects in accordance to established budget, schedule, and quality objectives.
• Must be familiar with the latest technology trends, including the latest technology hardware, software, security, and telecommunications.
• Must have fundamental understanding of network security, and various methods to prevent hackers, viruses, and unauthorized uses of the business software running on the network.
• Must have prior experience with quality assurance (QA) and quality control (QC) practices and procedures.
• A preferred skill would be database query/design experience.

References

Must have a minimum of three professional or educational references to verify technical aptitude, professionalism, diplomacy, teamwork, positive morale, commitment to customer service, attendance/absenteeism, overall reliability, overall work ethic, and ability to be trustworthy caretaker of confidential information.

Physical Requirements

• Must have a personal car available for off-site assignments.
• Must be able to use hands to work with computer equipment for anticipated projects that use bar code scanners, hand-held computers, mobile devices, etc.
• Must be able to coordinate efforts of fingers, hands, and arms.
• Must have the ability to communicate