Mgr Sales Engineering

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sales Engineering Manager in Wholesale leads a team of Sales Engineers, ensuring best-in-class technical sales support for complex customer requirements. The manager coaches the engineers to match technology solutions with customer needs, drive account growth, and promote innovative designs. The manager also helps to improve processes and shapes new or expanded product offers to meet customer demands. Furthermore, they focus on maintaining high team morale, encouraging a growth mindset, and fostering collaboration within the team. This role requires thriving in a fast-paced, dynamic work environment and being able to react quickly to changing situations. 

The Main Responsibilities

Essential Duties:

• Build and maintain a high-performing team in alignment with Lumen’s North Star objectives and cultural behaviors. 
• Employ and retain suitable talent for appropriate roles, establish objectives, delegate tasks, ensure accountability, and develop and empower direct reports to make informed decisions and take action. 
• Exhibit the company's core values, maintain a positive and open demeanor, encourage diverse perspectives, guide the team through change, provide timely and relevant information, communicate the context behind business decisions, acknowledge achievements, and promote teamwork and collaboration. 
• Drive new sales and margin growth for strategic accounts, boosting the company's revenue and market share to meet monthly, quarterly, and annual targets. 
• Create and execute a long-term product strategy with sales leadership to offer current and prospective customers options and improvements to their existing network. 
• Work with sales leadership to recapture lost business due to service, network, tariff, and pricing issues, and recommend process improvements. 
• Establish and control expenses and the operating budget by participating in the planning process and maintaining the approved plan and budget. Oversee and participate in programs that ensure the attainment of expense objectives and recommend measures to manage and correct budget overruns. 
• Oversee and guide the development and delivery of technical proposals to clients. Provide leadership and technical direction to both staff and customer teams to ensure comprehensive understanding of how the company's services align with the client's requirements. 
• Offer technical support to Sales Engineers and customers, both internal and external, to develop and implement solutions, ensuring a smooth customer experience. Encourage team training and professional development to enhance skills and knowledge, fostering continuous improvement and innovation within the team. 
• Collaborate with the account teams to verify the accuracy of data for each opportunity within the sales pipeline. 

What We Look For in a Candidate

Basic Qualifications:

• 5 years or more of relevant Sales Engineering experience and demonstrated leadership experience are required. 
• Strong leadership, verbal and written communications, and people skills. 
• Ability to manage multiple projects and tasks concurrently. 
• A thorough understanding of Lumen’s core network services including competitive voice, data, internet applications, and technologies is essential. 
• In-depth knowledge of technical terminology related to company products and services. 
• Skilled in sales strategies to convert leads to sales, while serving as a technical advisor to both customers and the sales team. 
• Experience in consultative sales techniques and solution ideation. 
• Must have demonstrated ability to communicate, influence, and build relationships with C-level executives. 
• High-level understanding of Core Networks Service ordering, provisioning, and billing processes. 
• Comprehensive technical expertise across the product life cycle, from engineering to operations. 
• Able to travel as needed (Up to 50%). 

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$128,174.00 - $170,