Trading Operations Associate

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.

JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.  

Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. 

But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.  

So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. 

Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.  

What you'll do:

Are you passionate about financial markets and providing exceptional service? NinjaTrader is seeking a Trading Operations Associate to join our dynamic Trade Desk, Operations, and Risk Management teams. In this role, you'll support our brokerage customers with trade-related assistance through world-class, timely email and phone communication.

We’re looking for a detail-oriented, tech-savvy team player who thrives in both fast-paced and slower market environments.

In this role you will:

• Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasks
• Perform key back-office functions such as trade allocations, treasury processing, and trading platform setup
• Monitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checks
• Assist with contract expiration monitoring and post-trade allocation support
• Collaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer Support
• Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time
• Support strategic projects and take on additional responsibilities as needed
• Maintain a high level of accuracy while multitasking in a high-pressure environment

What you'll need:

• Bachelor’s Degree in Finance or related field (preferred)
• Strong technical aptitude and ability to troubleshoot client-side software/computer issues
• Excellent written and verbal communication skills
• Comfortable learning and working with proprietary trading software
• Highly organized and detail-oriented with a proactive mindset
• Strong team player with a positive attitude and eagerness to learn
• Willingness to work alternate shifts as needed
• Flexibility to work mid or overnight shifts, including holidays, as needed
• Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch)
• Availability to support weekend coverage as needed