Regional Operations Manager

Job Title: Regional Operations Manager
Department: Operations
Reports To: VP of Tax Credit
FLSA Status: Exempt
Location: Remote with regional travel.

Regional Operations Manager

Job Summary

The Regional Operations Manager (ROM) provides critical field-based leadership across a defined region, ensuring operational continuity and excellence at communities without an on-site Property Manager and supporting other assets as needed. This role fills leadership gaps, reinforces company standards, and drives consistent execution of leasing, collections, compliance, and service expectations. By partnering closely with regional leadership, the ROM ensures properties remain stabilized and aligned with performance targets while serving as a resource for training and operational support.

Key Responsibilities

• Property Manager Coverage
  • Serve as the acting Property Manager at communities without an assigned Manager.
  • Maintain all essential functions including leasing oversight, resident relations, rent collection, file integrity, unit turns, and reporting.
  • Provide stability and accountability until a permanent Property Manager is hired and trained.
• Regional Support
  • Assist other properties within the region to reinforce operational standards, close performance gaps, or support during staffing transitions.
  • Ensure adherence to company SOPs and compliance requirements across all assignments.
  • Support Regional and Senior Regional Managers by providing coverage and relief where needed.
• Training & Coaching
  • Mentor on-site teams by modeling best practices in leasing, collections, compliance readiness, and resident service.
  • Identify training needs during site visits and coordinate with Learning/Compliance for follow-up.
  • Support onboarding of new Property Managers to ensure smooth transition.
• Performance Oversight & Reporting
  • Monitor KPIs at assigned sites including occupancy, AR, leasing conversion, and maintenance service levels.
  • Deliver concise reporting to Regional/Senior Regional leadership with recommendations for improvement.
  • Ensure properties remain audit-ready and compliant with all LIHTC, RD, HUD, and Fair Housing requirements.
• Collaboration
  • Work cross-functionally with Service & Facilities, Compliance, and Marketing to ensure strong performance across the portfolio.
  • Escalate operational risks or needs promptly to regional leadership.

Success Metrics

• No disruption in operations at communities without a Property Manager.
• AR >30 days maintained within company standards.
• Unit turn times and work order aging consistently meet benchmarks.
• Audit readiness achieved with zero critical findings during ROM coverage.
• Newly hired Property Managers are fully onboard and performing within expected timelines.

Qualifications

• 5+ years progressive experience in property management with multi-site or floating leadership responsibility, preferably in affordable housing (LIHTC, RD, HUD).
• Strong working knowledge of compliance programs and operational SOPs.
• Pr