Insurance Verification Specialist

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

The Insurance Verification Specialist will be responsible for managing initial benefit/eligibility verifications for Equip patients during the admissions process as well as changes of insurance during a patient’s treatment. The Insurance Verification Specialist will act as a liaison between insurance companies and Equip’s Admissions, Utilization Management, and Finance teams and ensure accurate treatment information is communicated to both payors and internal stakeholders.

Responsibilities

• Develop collaborative relationships with insurance companies/payors to verify benefits and eligibility.

• Enter and update patient demographics, guarantor, and insurance information in company systems.

• Respond to inquiries from insurance companies and internal team members.

• Work collaboratively with the RCM, finance, accounting departments, admissions, and utilization management departments.

• Maintain confidentiality of patient and business information.

• Perform other duties as assigned.

Qualifications

• 3+ years of healthcare experience with billing, insurance verification, or utilization management required.

• Knowledge and experience with EMR and billing software programs required.

• Strong professional communication and interpersonal skills.

• Familiarity with HIPAA privacy requirements for patient information. Ability to maintain and protect confidential information.

• Demonstrated ability to consistently follow processes and procedures.

• Strong attention to detail.

• Excellent organizational awareness, adaptability, and conflict management skills.

• Comfortable working in a fast-paced, startup environment and navigating ambiguity.

• A passion for living Equip’s mission and values.

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, eq