Bilingual Membership Coordinator - Gantz Club (47932)

PRIMARY FUNCTION:

The Membership Coordinator is responsible for maintaining the front desk while providing exceptional customer service to members, parents, staff, visitors and vendors. Responsibilities also include membership maintenance as well as cash handling, membership management software data entry and maintenance.

KEY ROLES (Essential Job Responsibilities):

• Serve as a Club ambassador by greeting all members, parents and staff as well as monitoring and tracking all visitors and vendors.
• Maintain the appearance, safety and security for the front desk area.
• Maintain master calendar of Club activities and events as well as communicate and disperse information about upcoming events and activities to members, parents, staff, volunteers and general public.
• Answer all telephone calls and route as necessary; provide expert Club and program information as requested.
• Monitor Club member recruitment, enrollment and renewal process, assuring all applications are complete and contain the required supporting documents.
• Collect membership fees and issue paid receipts and prepare bank deposits.
• Maintain accurate records relating to application intake, daily and program attendance, parent information and member files.
• Maintain monthly and daily reports as needed for program support and assist Club Director with all reporting requirements involving Club membership.
• Maintain Club membership management database software.
• Maintain supplies for facility and front desk area.
• Attendance of all staff/agency meetings, as required.
• Perform other incidental and related duties as required and assigned.

QUALIFICATIONS

• Bilingual (Spanish and English)
• High school diploma or equivalent
• One-year experience with administrative functions
• Demonstrated excellent customer service skills
• Working knowledge of youth development as well as experience with Boys & Girls Clubs preferred
• Computer competency with working knowledge of computer programs and software
• Ability to communicate effectively with youth, parents, staff, volunteers and general public
• Self-starter with exceptional interpersonal and organizational skills with a keen sense of prioritizing, time management and follow through.

ENVIRONMENTAL CONDITION

• Must pass criminal background check which includes Livescan fingerprints

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

Normal internal office environment.  Occasional need to travel to club locations in Chicago.  Ability to bend, squat, climb stairs and lift frequently.  Ability to lift up to 25 pounds occasionally.