Client Advisor

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Most Loved Workplace® 
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Client Advisor

PRIMARY PURPOSE: To manage  multiple Legal Spend Group clients’ programs on Legal-X and/or Legal eXchange; to maintain client relationships;  monitor procedures and processes that impact customer satisfaction and retention; and to ensure consistency in service delivery.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Performs contract renewal for assigned accounts.
• Coordinates renewal pricing; prepares and distributes stewardship and other reports.
• Educates the client on best practices for bill review audit and program setup. Acts as product expert for client and coordinates activities with Expert Bill Review team.
• Coordinates project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
• Identifies issues that impact customer satisfaction.  
• Identifies and solicits cross selling and expansion opportunities.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travel as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred.

Experience

Five (5) years of related experience or equivalent combination of education and experience required to include three (3) years legal and/or claims adjuster experience.

Skills & Knowledge

• Good knowledge of customer service and one of the following: workers compensation, liability claims management, or insurance litigation
• Excellent oral and written communication, including presentation skills
• Ability to understand and discuss client needs and manage client expectations
• Technical skills for gaining in-depth product knowledge, including self-directed learning
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to handle conflict and confront challenging issues in a fast work environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, complex problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ( $80,0