Jobs and Careers
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Care Coordinator - Housing Team
Boston Health Care for the Homeless ProgramUnited Statesfull_timeVerifiedPosted 14 Jul 2026
💰 $70,000/yr($44,000/yr – $70,000/yr)
About the role
Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Job Summary:
Hours: Full-time, Monday – Friday 8:30am-5:00pm
Union: Yes
Union Name: 1199SEIU
Patient Facing: Yes
Since 1985, the mission of Boston Health Care for the Homeless Program (BHCHP) has been to provide or assure access to the highest quality health care for all persons experiencing homelessness in the greater Boston area. By offering care management services at BHCHP, our teams are able to extend support to the outreach setting for a medically complex, mostly homeless group of patients who are not well engaged with primary care or behavioral health services. This role is designed to be better integrated with multi-disciplinary teams in BHCHP’s outpatient clinics to facilitate communication and collaboration on some of BHCHP’s most vulnerable patients. Care management requires compassionate, dignified, and culturally appropriate interactions with patients that have long been disenfranchised, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
This Care Coordinator will provide care coordination support for a panel of up to 25-35 primary care patients at Boston Health Care for the Homeless Program who are mostly in need of assistance with connection to housing search and placement and housing stabilization services. This involves flexibility to meet patients in the community through outreach to other settings where the patient frequents, resides, or otherwise receives care. The Care Coordinator will work with their supervisor to determine individualized outreach based on patient needs.
Responsibilities:
General
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Job Summary:
Hours: Full-time, Monday – Friday 8:30am-5:00pm
Union: Yes
Union Name: 1199SEIU
Patient Facing: Yes
Since 1985, the mission of Boston Health Care for the Homeless Program (BHCHP) has been to provide or assure access to the highest quality health care for all persons experiencing homelessness in the greater Boston area. By offering care management services at BHCHP, our teams are able to extend support to the outreach setting for a medically complex, mostly homeless group of patients who are not well engaged with primary care or behavioral health services. This role is designed to be better integrated with multi-disciplinary teams in BHCHP’s outpatient clinics to facilitate communication and collaboration on some of BHCHP’s most vulnerable patients. Care management requires compassionate, dignified, and culturally appropriate interactions with patients that have long been disenfranchised, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
This Care Coordinator will provide care coordination support for a panel of up to 25-35 primary care patients at Boston Health Care for the Homeless Program who are mostly in need of assistance with connection to housing search and placement and housing stabilization services. This involves flexibility to meet patients in the community through outreach to other settings where the patient frequents, resides, or otherwise receives care. The Care Coordinator will work with their supervisor to determine individualized outreach based on patient needs.
Responsibilities:
General
- Document patient encounters, as well as all outreach attempts, in the electronic health record.
- Collaboratively develop, and document progress towards, patient-identified goals and a plan of care for each patient.
- Coordinate services and assist patients with obtaining benefits especially housing, housing tenancy supports, and housing stabilization services; transportation, nutrition, and other services that address their health-related social needs.
- Support patients’ access to public health supplies by regularly stocking BHCHP’s public health vending machine and helping patients register for access to the machine.
- Develop and maintain awareness of community resources and services available to patients.
- Promote appointment adherence by assisting patients with scheduling and rescheduling missed medical and behavioral appointments, including specialty care, as needed. Support referrals to SUD treatment programs as needed.
- Identify and develop cooperative working relationships
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