Safety & Security Officer

Job Summary

The Renaissance Cleveland Hotel is transforming to Hotel Cleveland, an Autograph Collection by Marriott. This historic hotel is a hub where stories unfold and connections are made, mirroring the city’s relentless spirit and welcoming heart. The property is currently undergoing a 90 million dollar renovation and will debut in Spring 2024. We are currently seeking reliable, professional service oriented individuals with great work ethic, professional presentation and great communication skills. Looking for energetic front of the house staff with positive attitude with strong customer service . You need to be very friendly and able to engage with customers.

Responsibilities

QUALIFICATIONS:

 

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR First Aid and Heimlich maneuver Certified 

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Answer phone and dispatch in a timely manner in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times.
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. 
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and Associate incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary.
• Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
• Assist guests to their rooms or help guests enter their rooms.
• Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report. 
• Assist outside agencies as necessary.
• Provide escort.
• Assist HR/MOD with responding to Associate altercations.
• Assist with intoxicated guests.
• Be knowledgeable about hotel and guestroom locking systems.
• Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
• Challenge suspicious persons.
• Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property. 
• Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary.
• In partnership with Department Head/Hotel leadership completes Incident/Accident Reports in a clear and concise manner.
• Receive deliveries; deliver requested items to guest rooms as needed.
• Assist Front Desk with Express Check-outs newspaper delivery and with van runs as requested or applicable to the needs of the Hotel.
• Handle items for “Lost and Found” according to the standards.
• Works special functions attends meetings and/or performs other duties as required.

Property Details

 

Originally built in 1918, the Renaissance Cleveland Hotel is a local landmark. Stylish and sophisticated with architecture that reflects the area’s unique style and rich history, we’re ideally located in Downtown Cleveland near Public Square and connected to Tower City Center the hub of Downtown Cleveland’s nightlife and attractions featuring an array of boutiques, restaurants, and a movie theater. 

Visitors can catch a Cleveland Cavaliers game at the Q (Quicken Loans Arena) or see the Cleveland Indians at Progressive Field, both are a short walk away. Plus, Jack Cleveland Casino is connected to our Downtown Cleveland hotel via Tower City. Our guests will experience the best of Downtown Cleveland while staying in modern rooms with upscale amenities and elegant decor. 

Elevated in every way, the Renaissance Cleveland Hotel features vaulted ceilings, high-arched windows, a stunning marble fountain, and a magnificent Grand Ballroom that’s the perfect stage for conventions, corporate meetings, and wedding receptions.

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