Customer Care Associate- Bergdorf Goodman

Job Description:

Hourly Range $15.00 - $17.00 *

Bergdorf Goodman:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.

YOU WILL BE:

As a Customer Care Associate, you will play a key role in strengthening client relationships for Saks Global while representing the Bergdorf Goodman brand. You will provide exceptional service to clients across phone, chat, and SMS, delivering timely, accurate, and personalized support. In addition to assisting with
inquiries, orders, and shipping concerns, you will also serve as the directory assistance voice for the Bergdorf Goodman flagship store in New York, ensuring seamless connections between clients and in-store
sales associates. This position requires a passion for luxury retail, strong communication skills, and theability to resolve issues with professionalism and efficiency. You will report to a Customer Care Team Manager and contribute to upholding the brand’s commitment to an elevated customer experience.

WHAT YOU WILL DO:

• Serve as a trusted brand ambassador by responding to inbound sales and service inquiries from clients shopping on the Bergdorf Goodman website and mobile app.
• Answer inbound directory assistance calls, ensuring seamless connections for clients reaching the Bergdorf Goodman flagship store.
• Support clients with new orders, manage existing purchases, and provide timely solutions for shipment and delivery concerns.
• Offer knowledgeable guidance on store hours, services, exclusive in-store events, and other client- facing information.
• Anticipate client needs and connect them with the appropriate in-store sales associate for tailored product expertise and personalized assistance.
• Navigate multiple desktop and web-based platforms with speed and precision to deliver a frictionless customer experience.
• Demonstrate an unwavering dedication to providing elegant, solution-driven service that reflects the prestige of the Bergdorf Goodman brand.
• Uphold established quality standards and performance goals while fostering a culture of collaboration, excellence, and client care.

WHAT YOU WILL BRING:

• Demonstrated ability to de-escalate situations, build trust through active listening, and instill confidence by providing effective solutions that exceed client expectations.
• Strong interpersonal and communication skills, with the ability to empathize while maintaining a polished and professional demeanor.
• Proven track record of success in a customer service role, ideally within a luxury, high-touch, or service-driven environment.
• Composure under pressure with the ability to manage challenging interactions gracefully.
• Skilled in developing service solutions that inspire client loyalty and enhance overall satisfaction.
• Minimum of 2 years’ experience in a customer service, contact center, or servicing role within a dynamic, fast-paced environment.
• Flexibility to work a 40-hour schedule, including evenings, weekends, and holidays as required.
• Proficiency with PC-based systems and online applications, with the ability to quickly learn and navigate multiple technologies.
• Supported OS: Windows 11
• CPU: Dual Core 1.5GHz or greater
• Minimum of 8GB RAM
• Minimum of 64GB disk storage
• Antivirus solution (Recommendation: AVG)
• OS Host Firewall enabled, Full Disk Encryption Enabled (Bitlocker), Secure Boot enabled
• Monitor that supports a screen resolution of 1280x1024 or higher (27” + recommended)
• High-Speed internet connectivity with a minimum speed of 200 MBPS Download and 15 MBPS Upload.  The Desktop or Laptop must be directly connected to a modem through an ethernet cable.  The use of Wi-Fi is not permitted.  
• Wired, Noise Cancelling, USB Headse