Regional Manager - Affordable Housing

Description

ACC Management Group, Inc. is seeking an Affordable Housing, Regional Manager to oversee a portfolio of properties in Wisconsin, spanning from Fond du Lac to Cottage Grove and Portage, with several property locations in between. Experience in leadership and affordable housing programs (Section 8/42, RD, etc.) is required. Business acumen and strong customer service experience is a must due to working directly with our clients/owner groups.

This position can work out of the Regional Manager's home (a few days a week), or can also office out of a property office, if requested. Weekly travel will be required to the properties within the assigned portfolio.

 This position offers a car package, home office set-up, competitive salary, bonus opportunity, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, and continued growth!  

*This is NOT a "remote" position; due to the required travel, it is imperative that the candidate live within the areas listed above, to be considered.

Essential Duties

Leadership:

• Provide leadership and mentoring to the communities and on-site staff, promoting the values and brand of the company.
• Create and maintain a professional environment, leading by example.
• Provide hands on training and communicate the daily workflow and procedures of the company while exploring ideas and ways that work best for each staff personnel.
• Promote a positive and uplifting working relationship and environment that encircles the company culture and business ethics.
• Encourage new ideas, autonomy, and to think outside of the box to challenge individual growth and career driven goals.
• Establish metric driven expectations for on-site personnel and monitor progress on a regular basis.
• Hold on-site managers accountable for the performance and overall operations of the property.
• Coach on-site managers on how to develop and effectively supervise their staff personnel.
• Develop and evaluate performance enhancement plans for management, leasing, and maintenance.
• Collaborate with Human Resources and management team on recruitment and staffing needs.
• Interview and proactively take part in the hiring process to build an effective and successful team.
• Generate and oversee the onboarding and training plan for all new hires and current employees for continued learning.
• Enforce strong resident relations while continuing to enact company and community policies.
• Participate in the development and implementation of company policies and procedures and ensure compliance through portfolio.

Finance:

• Identify opportunities to increase revenue and to maximize net operating income.
• Collaborate and create with management the annual budget allowances for the following year using past metrics and spend to identify needs and areas of improvement.
• Monitor budget variances and evaluate the need for change.
• Monitor and be aware of purchase orders and invoices above the on-site managers approval threshold.

Maintenance & General Operations:

• Review and understand all agreements established and ensure all properties are adhering and in accordance with such agreements.
• Analyze needs for capital improvements and availability of funds on hand.
• Review bids and scope of work environment for improvements. Approve or deny appropriately. Establish and maintain expectations of general and preventative maintenance and review progress routinely.
• Work with management to ensure service contracts are current and in place as needed.
• Evaluate properties for curb appeal and overall look of the property for improvements or upgrades as needed.
• Ensure properties comply to all required health and safety regulations, including not limited to OSHA, local municipality and fire codes/etc.
• Maintain a current working knowledge and adhere to the Fair Housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Customer Relations:

• Coach and lead on-site managers and staff personnel on how to provide positive residence experiences and exceptional customer service.
• Work with on-site managers to resolve complex resident concerns and complaints.
• Maintain relationships with all vendors, suppliers, and professional servicing the company and/or property.

Marketing:

• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementations across the assigned properties.

Office:

• Complete all assigned reports and/or projects to the Reg