Customer Success Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range:  $85,000.00 - $90,000.00

 

YOUR ROLE

Support the delivery of strong customer outcomes and commercial performance within the Contract Logistics business. Reporting to the Customer Success Manager, this role oversees day-to-day execution across a portfolio of accounts and provides frontline leadership to Customer Success team members.

The Supervisor plays a key role in ensuring consistent customer engagement, contract compliance, service delivery alignment, and identification of incremental growth opportunities. While not accountable for overall account strategy, this role actively supports renewals, service expansions, and commercial initiatives through disciplined execution and customer advocacy.

Success in this role requires a hands-on leader with strong customer focus, operational awareness, and the ability to coach teams while maintaining strong relationships with customers and internal stakeholders.

 

 

 

 

WHAT ARE YOU GOING TO DO?

 

Customer Engagement & Account Management

• Support assigned customer accounts by ensuring consistent execution of customer success activities, service delivery alignment, and issue resolution.
• Maintain regular contact with customer stakeholders to understand operational needs, service performance, and evolving requirements.
• Assist in preparing and participating in customer meetings, performance reviews, and business reviews.
• Identify potential risks to retention or service performance and escalate concerns with recommendations to the Manager.

 

Revenue Support & Opportunity Identification

• Support renewal, upsell, and cross-sell efforts by identifying incremental growth opportunities within assigned accounts.
• Gather customer insights and operational data to support business cases, proposals, and pricing discussions led by the Manager.
• Ensure accurate tracking of account activity, contract milestones, and opportunity pipelines.
• Assist with contract amendments and service changes to ensure smooth commercial and operational execution.

 

Performance & Financial Awareness

• Monitor basic account performance metrics including service levels, volumes, and cost drivers.
• Support the Manager in tracking account health, margin drivers, and performance trends.
• Collaborate with Operations and Finance to ensure data accuracy and issue resolution related to billing, performance, or service scope.

 

Team Supervision & Development

• Provide day-to-day supervision, guidance, and coaching to Customer Success team members.
• Ensure consistent execution of customer success processes, standards, and best practices.
• Support onboarding, training, and skill development of team members, reinforcing customer engagement and execution discipline.
• Monitor individual performance and provide feedback aligned with customer outcomes and team objectives.

 

 

Cross-Functional Collaboration

• Work closely with Operations, Solutions Design, and Commercial teams to support customer needs and ensure seamless execution of contracted services.
• Act as a liaison between customers and internal teams to resolve service issues and improve customer satisfaction.
• Contribute feedback and insights to improve customer success processes and tools.

 

WHAT ARE WE LOOKING FOR?

 

Education and Experience:

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (o