Senior Salesforce Business Analyst

Who we are

Salesforce Business Analyst (BA) is a project-based, business-improvement role. Business analysts help guide businesses to improve business processes and efficiency in Salesforce. They elicit, document, and analyse requirements around business challenges, and then recommend the solution that adds more value. 

What you'll be doing

 

 

• Capture, document, facilitate and manage business needs
• Shape and scope ideas 
• Align business strategy with business goals. 
• Elicit business requirements. 
• Assess the impact of change on existing processes. 
• Suggest new business solutions/processes. 
• Capture and document old and new business processes 
• Assist and conduct meetings of complexity requirements according to your career level. 
• Prepare business process documentation and process flows
• Be capable of applying the elicitation techniques: conduct a brainstorm session, document analysis, interview stakeholders, conduct requirement workshops (level of complexity according to your career level) and demonstrate analytical thinking and problem solving. 
• Create an environment of open conversations with stakeholders, acting as a key point of contact between NTT DATA and its clients. 
• Document the requirements concisely (level of complexity according to your career level) 
• Oversee all the implementation phases making sure it doesn't go off track and promoting communication between teams, if needed 
• Coordinate and follow up on the end-to-end delivery of the business requirements. 
• Help producing adequate training material for end-users 
• Work closely with different internal teams and other parties
• Carry out System, pre UAT testing when required

What you'll bring along 

 

 

• Minimum of 3-5 years of experience as BA (Salesforce or other CRM experience is preferred)
• Good Salesforce knowledge, capable of discussing configuration and development requirements
• Be familiar with the latest Salesforce features to support analysis and solution facilitation
• Have a good perception of the delivery efforts required for medium to high complex requirements
• Familiarity with popular Salesforce integrations, and their effort/risk 
• Have a good knowledge of the Telco domain (Data Networks, Fiber network etc). TMF MEF knowledge is a plus
• Know how to extract data from Salesforce and which data to extract to support business analysis
• Able to negotiate medium to complex solutions with stakeholders
• Excellent stakeholder management skills
• Perform risk management analysis on medium to high complexity requirement
• Be able to manage a medium to large size project from a scope perspective
• We value any of the following certifications (or similar): Salesforce Administrator, Salesforce App Builder, Salesforce Consultant (Sales, Service, Community), CSM, PMI-ACP, OMG, CBAP, IBM 
• English fluent spoken and written ability