Customer & Brand Project Manager

Department:

Customer Planning Strategy & Delivery

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Customer & Brand Project Manager delivers on our Purpose by overseeing all aspects of the project delivery lifecycle for medium to high complexity projects over the entire life of the initiative, with both technology and non-technology dependencies. This role understands business objectives and scope and manages Stakeholders, risks, and timelines to deliver superior results for their projects. The Customer & Brand Project Manager has strong organizational skills and looks forward to making an impact in Customer Planning Strategy & Delivery.  

 

Additional details: 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Define project plans including scope and schedules with inputs from Customer & Brand (business), Technology and other stakeholders around the Enterprise and dependencies from the rest of the Customer & Brand portfolio.
• Execute tasks defined in the project plan to achieve project goals and identify, communicate, and mitigate risks and issues throughout execution in alignment with project stakeholders.
• Coordinate with the Planning and Strategy team and other business leaders to develop and validate business cases with key stakeholders, as well as develop a project charter outlining initial project parameters
• Drive testing and acceptance of project results from the business perspective. Coordinate with business SMEs and testers to complete testing and validate Technology deliveries.
• Assess project needs continually and resources needed to complete projects on time and within budget. Work with Delivery leaders to resolve issues or resource demands as needed.
• Proactively monitor risks, issues, and scope, ensuring appropriate level or priority, visibility, and escalation. Work with leaders to understand and incorporate dependencies throughout the portfolio that may impact your initiatives.
• Communicate in a professional, compelling and well-thought-out manner in all types of interaction. Create a point of view, collaborate effectively, and present with poise and confidence to all levels of leadership throughout the Enterprise.
• Impact the environment of the direct team and the organization through a solution-oriented approach.
• Work with leaders to align priorities, constructively address project work, and build personal development plans.
• May perform other job duties as directed by Employee’s Leaders.

Knowledge, Skills and Abilities

• Knowledge of Project Management methodologies, principles, and best practices