Senior Manager, Operations - Strategy Implementation

Position Summary...

What you'll do...

The Customer Delivery Acceleration team is looking for a Senior Manager of Operations to support program management and strategy implementation for key workstreams for our e-Commerce Delivery business. This role will be an integral part of the team as we look to execute our strategy over the next 18 months and report out to executives along the way.

How will you contribute to the success of the team?

• Serves as the single source of truth for critical program workstreams within the e-Commerce Delivery space

• Informs product roadmap strategy with business inputs and program perspectives

• Manages the implementation of business solutions by building relationships and partnerships with key stakeholders, coordinating program updates and issue resolutions

• Manages the timeline and execution of critical workstreams within a highly-cross-functional program, including product and engineering

• Facilitates program updates, business solutioning, escalation, and problem solving

• Coordinate complex issue resolutions leveraging data analysis and cross-functional inputs

• Develop project plans and reporting for critical workstreams, including technology workstreams

• Supports executive communications around project status, milestones, business metrics, and escalations

• Provides decision support by sourcing, organizing, analyzing, and interpreting data and information

• Works collaboratively with cross-functional teams to develop processes and strategies that help meet business goals

You’ll sweep us off our feet if:

• You have experience in strategy implementation

• You have a deep knowledge of program management and e-Commerce product needs

• You have strong analytical and deductive reasoning skills

• You are action oriented with strong execution skills

• You’re comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly

• You’re comfortable with shifting priorities in a fast-moving environment

• You have extensive experience working with cross functional team and driving projects

• You’re structured in your thinking process and have strong problem-solving skills

Responsibilities and Tasks

• Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives

• Manage the development and improvement of new or existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirements

Live our Values Culture Champion

Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change Curiosity & Courage

• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

• Seeks and implements continuous improvements and encourages the team to leverage new digital