Senior Technical Writer

Bloomreach is building the world’s premier <strong>agentic platform for personalization</strong>.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the <strong><em>entire</em></strong> customer journey. <ul> <li>We're taking <strong>autonomous search</strong> mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.</li> <li>We’re making <strong>conversational shopping</strong> a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.</li> <li>We're designing the future of <strong>autonomous marketing</strong>, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.</li> </ul> And we're building all of that on the intelligence of a single AI engine — <strong>Loomi AI</strong> — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.<p><strong>We’re looking for a Senior Technical Writer to lead developer experience in our Engagement Docs Team</strong> - working from anywhere in Slovakia/Czech Republic with offices available in Bratislava and Brno. We offer a competitive salary that reflects candidate´s expertise and impact. Compensation starts <strong>from 2,000€ gross per month</strong>, with flexibility based on experience and skills, <strong>plus additional benefits.</strong></p> <p>Are you up for the challenge?</p> <h2><strong>What challenge awaits you?</strong></h2> <p>The Documentation Team is responsible for organizing and maintaining knowledge about our product. This includes documenting various product features and putting together business use cases, enabling our clients to use our platform solutions independently. Used as a centralized source of truth by our clients, partners, prospects, and consultants, <strong>our documentation is essential for supporting our scalability and efficiency</strong>.</p> <p>Led by <strong>Jan Gercak</strong> (Knowledge Manager) and <strong>Christian Baerend</strong> (VP of Product Insight and Design), you will drive a key strategic initiative in a complex multinational environment across different departments (Product and Engineering, Support, Client Services and Sales). We are paving Bloomreach's way to IPO and <strong>you can help us shape this ambitious vision</strong>.</p> <h4><strong>As a Senior Technical Writer, your job will be to:</strong></h4> <ul> <li><strong>Design a smooth developer experience</strong>: Understand developer objectives, answer their questions before they arise, and innovate with AI solutions for meaningful outcomes.</li> <li><strong>Manage technical knowledge:</strong> Centralize knowledge - including feature and developer guides but also SDK and API documentation.</li> <li><strong>Collaborate with experts:</strong> Cooperate with Product and Engineering, Support, Clients Services, and Sales to improve documentation based on strategic priorities and field feedback.</li> <li><strong>Drive communication excellence:</strong> implement the highest documentation standards.</li> <li><strong>Lead junior members: </strong>Mentor and empower junior Docs team members to support overarching Engagement product and company goals.</li> </ul> <h2><strong>What else you might like to about this role:</strong></h2> <ul> <li><strong>Learn a lot and quickly!</strong> Explore the ins and outs of the Bloomreach product, the e-commerce industry, and MarTech, a fascinating and technically complex field. You will also be exposed to experienced and accomplished leaders and our residential communications coach, Ivo Vecera.</li> <li><strong>Managing stakeholders across several teams.</strong> The Senior Technical Writer will participate in cross-departmental projects and will need to influence stakeholders to succeed. </li> <li><strong>Consulting-like experience:</strong> You will hone your problem-solving and structuring skills regularly and you will have to <strong>quickly grasp difficult technical concepts</strong>.</li> <li><strong>Responsibility for the team:</strong> You will share both difficult but also rewarding moments of growth and accomplishment with the team. These are the challenges and joys of leading a team :)</li> <li><strong>Active exposure to strategic initiatives</strong> such as product development, platform scaling, and partner onboarding.</li> <li><strong>Your work will be used directly by our clients, partners and Bloomreachers</strong>, ultimately contributing to our clients’ and platform’s success.</li> <li>Bloomreach is a <strong>community of friendly, welcoming, and motivated people</strong> and you can become a p