Quality Engineering Compliance Manager

A World-Changing Company
Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
The Role
Palantir Technologies is seeking a Quality Engineering Compliance Manager to support our rapidly growing life sciences business. You will continue to build and improve Palantir’s GxP Quality Management System (QMS) framework.
You will enable Palantir’s QMS to meet regulatory requirements and support change and innovation. You’ll drive improvements to GxP quality systems and processes through a software quality engineering lens. You will work closely with other functional departments within Palantir to further refine and scale Palantir’s QMS, internal systems, and product features to meet our compliance bar. You will need to translate between Palantir’s modern software development practices and customer’s understanding/description of regulatory requirements.
Our ideal candidate is self-motivated and implements quality at every corner of the business. You have a background in software engineering, with a clear understanding of SDLC, developer tooling, and SaaS. You will also need to be innovative, collaborative, and receptive to feedback. The role and its surrounding organization aren't rigidly defined, so it's important that you can navigate an unstructured environment to fulfill critical business initiatives. Being able to develop interpersonal relationships with stakeholders across various teams will be key to being successful in this role. It will entail influencing existing processes by suggesting and driving change to champion quality-first principles.
Ultimately, you will drive the vision and direction of Palantir’s QMS. This is an opportunity to build something that will scale and support Palantir.

Core Responsibilities

• Continue to develop a Palantir-wide QMS that lives under ISO 9001 and drives consolidation of process documentation and promotes process consistency at Palantir.
• Develop and maintain a Change Management software system atop Palantir Foundry that is adaptive to client requirements, whilst conforming to developer practices within Palantir.
• Periodically run Change Management meetings with key client POCs demonstrating proactive and retroactive changes to guide changes in client SOPs and trainings for client personnel.
• Support implementation and maintenance of internal software applications and systems supporting QMS processes like Document Management System and Learning Management System.
• Periodically audit developer authored unit and integration tests and work with Product Development teams to ensure maximal code coverage.
• Run Installation Qualification (IQ), Operational Qualification (OQ) and guide Performance Qualification (PQ) of Palantir Foundry system.
• Author and ensure implementation of approved procedures across the organization, setup non-conformance and CAPA processes to monitor deviations and management reporting.
• Establish and nurture inter-departmental relationships to drive key objectives such as socializing SOPs, conducting and enforcing training programs, negotiating release process with product development teams.
• Be the champion and advocate for ingrained quality across Palantir, work with product development and product reliability teams to implement GxP processes.
• Support customer enablement lifecycle, include customer and FDA audits, as well as assessment questionnaires for GxP clients.

What We Value

• A visionary who has no problem getting their hands dirty and doing the work necessary to create and improve the state of the world.
• Experience documenting SOPs and coordinating cross-functionally to maintain adherence to documented process.
• Interest in building and maturing a program, specifically in the quality space (Quality Management System and process areas within a QMS (e.g. Doc Control, Training, Supplier Management CAPA, SDLC, Change Management, etc.)).
• Experience navigating the product life cycle, as well as standard SDLC in a DevOps world.
• Thrives in a fluid, dynamic and fast-paced environment, specifically a modern SaaS company.
• Ability to connect and develop positive relationships with employees across cross-functional teams (Engineering, Compliance, Product Reliability, Product Development, among others).
• Experience in demonstrating value proposition of a quality to internal stakeholders without experience/buy-in.

What We Require

• You have at least 6+ years of relevant work experience.
• Software Development (Test) Engineering experience.
• Knowledge of FDA and EU regulatory requirements and other guidelines related to GxP activiti