Customer Service Supervisor

 

Work Your Magic with us! Start your next chapter and join EMD Electronics.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
 

Your Role:

At EMD Electronics, as the Customer Service Supervisor at our Allentown site, you will lead the customer service team to ensure outstanding support and responsiveness to our electronics customers. You will play a key role in driving service quality, team performance, and customer satisfaction.  We are committed to innovation and excellence, offering exciting career opportunities in Allentown as part of our Electronics division.

 

Key Responsibilities:

• Supervise and coach the Electronics customer service team to achieve service objectives.
• Manage and resolve customer inquiries, complaints, and escalations efficiently and professionally.
• Collaborate closely with cross-functional teams including sales, logistics, and technical support.
• Monitor customer service KPIs and implement improvements to enhance performance.
• Train and mentor team members to develop their skills and knowledge.
• Enforce adherence to company customer service policies and processes.

 

Who You Are

 

Minimum Qualifications:

• Bachelor’s Degree in Engineering (e.g., Chemical, Mechanical, Electronics, etc.)  or Business (e.g., Economics, Finance, Management, etc.) 

OR

• High school diploma or GED with 4+ years of customer service experience  

AND

• 2+ years of customer service supervisory or management experience

• 1+ Knowledge of SAP system in Sales and Distribution module

 

 

Preferred Qualifications:

• Previous leadership experience in customer service within the electronics industry.
• Strong interpersonal, communication, and problem-solving skills.
• Proficiency with customer service tools and Microsoft Office suite.
• Knowledge and experience handling consignment.
• Ability to work effectively in a fast-paced team environment.
• Excellent written and verbal communication skills
• Demonstrates strong problem-solving skills.
• Excellent work ethic and positive attitude.

 

Pay Range for this position - $71,700k - $107,600k

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

 

What we offer: We are curious minds