Service Receptionist (Sunrise Ford of North Hollywood)

Job Description

Service Receptionist - Sunrise Ford of North Hollywood

 

Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Receptionist!

 

Responsibilities:

• Master of Appointments: Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
• Guest Experience Guru: Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
• Recall and Reminder Rockstar: Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
• Communication Connoisseur: Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
• Proactive Planner: Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
• Cash Handling Champion: Collect and process payments, following dealership guidelines with precision.
• Feedback Aficionado: Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.

Qualifications:

• Previous front desk/receptionist experience required; dealership experience preferred

• Professional phone etiquette with the ability to handle high-volume incoming calls

• Strong multitasking skills in a fast-paced environment

• Self-starter with the ability to work independently and take initiative

• Experience supporting sales and service departments

• Excellent communication and customer service skills

• Strong organizational skills and attention to detail

• Proficient in basic computer systems and office equipment

Perks:

• Real Time Off – Paid time off and vacation
• Top-Tier Benefits – Health and dental for you and your family
• Career Growth – We don't just offer jobs; we build lifelong careers. We have a known Promote from Within culture, climb the ladder!
• Learning & Development – Ongoing training, certifications, and access to Go Auto U
• $18.00 per hour
• 401K

If you're ready to be part of a fantastic team, work with incredible vehicles, and jumpstart your career in the automotive world, we want to hear from you!

 

We don’t build jobs, we build careers. Ask about one of our many success stories during your interview.