Patient Experience Coordinator

👋 Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series B funding, led by Andreessen Horowitz and CVS Ventures, please check out this article.
🔍 We are looking to build our team with a Patient Experience Coordinator, who will be the first point of contact for customers seeking assistance or information regarding our services. Your primary responsibility will be to efficiently address customer inquiries, resolve problems, and provide accurate information in a professional and courteous manner. You will utilize excellent communication skills, patience, and problem-solving abilities to ensure satisfaction and maintain positive relationships with our patients. 
Hours of Operation: 12pm - 9pm ESTSchedule: Monday-Friday 

🎯 You Will:

• Handle incoming and outbound calls promptly and professionally, adhering to established call scripts and standard procedures.
• Identify customer needs, clarify information, research issues, and provide appropriate solutions and/or alternatives. 
• Handle customer complaints, provide appropriate solutions, and escalate complex issues to the appropriate department or supervisor when necessary. 
• Maintain a high level of customer service by ensuring all interactions are handled with empathy, patience, and courtesy. 
• Collaborate with team members and other departments to improve overall customer experience and service delivery. 
• We are unable to sponsor visas currently, so you are authorized to work in the United States.

🌟 You Have:

• High school diploma or equivalent; college degree preferred. 
• Previous experience in a customer service or call center environment is desirable. 
• Excellent verbal and written communication skills. 
• Strong active listening and problem-solving skills, ability to remain calm and composed under pressure. 
• Proficiency in using electron health record software and other relevant computer applications. 
• Commitment to providing exceptional customer service and representing the company in a professional manner. 
• Previous experience using EHR systems (Athena preferred)

Pay & Perks:💻 Fully remote opportunity🩺 Medical, dental, and vision insurance📈 401K retirement plan with company match🏝️ Up to 20 days of PTO per year + company holidays👶 Up to 14 weeks of parental leave (12 for non-birthing parents) 🏡 Annual work from home stipend for remote employees
knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.