Automotive Shop Foreman/Dispatcher

Hendrick Volkswagen of Concord

Location: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027

 

Hendrick Automotive Group is seeking an experienced Shop Foreman/Dispatcher who is well-versed on vehicle repair diagnostics, inspections, and automotive dealership services (preferably for Volkswagen, Audi or similar import manufacturers). An ideal candidate should have prior knowledge in the automotive retail industry and skills that will successfully lead a group of technicians and manage the efficient flow of work through our busy shop.

Summary:  Responsible for directing customers to service advisors and to assign service work to automotive technicians.

Location: Hendrick Volkswagen (Concord).

Pay Range: Up to $100,000 per year and above (based on job performance).

Benefits:

Our primary focus is to help our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers. We offer NO COST Employee Healthcare Benefits, 100% Paid Training, and Team Culture like no other.

• Rewarding performance based pay plans and bonuses

• Sign On Bonuses (Bonus amounts vary based on experience level and certifications if applicable)

• The Best Dealership Facilities in the Area

• College Scholarship Program

• 401(k) with Company Match

• Largest privately owned auto group in the country, GREAT career growth potential

• Paid Medical - NO COST Employee Healthcare and Prescription Plan

• Generous paid time off/vacation and sick days

• Basic Life Insurance

• NO COST Employee Assistance Program

• 100% Paid Training

• Comprehensive employee recognition/rewards programs

• Hendrick Automotive Group is a back-to-back winner of "Best Dealerships to Work For" Award by Automotive News

• Successful Team approach with Doing Business the Right Way Focus

Essential Duties and Responsibilities include the following:

• Schedules service work

• Obtains basic information from customers

• Directs customers to service advisors

• Assigns service order numbers to each vehicle

• Assigns service work to technicians

• Ensures service is performed in a timely manner

• Maintains CSI at or above Company standards

• Maintains an organized, clean and safe work area

• Participates in required training

• Records all hours worked accurately in company timekeeping system

• Follows Safeguards rules and regulations.

• Demonstrates the Company’s Core Values

• Complies with Company policies and procedures

• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned

Education/Experience:

• Automotive Technology, Vocational/Trade Certificate, High School Diploma or equivalent.

• Proven experience as an Automotive Technician (senior level) or similar leadership role in an automotive repair environment.

• Proficiency with hand tools, diagnostic equipment.

• Advanced knowledge in automotive diagnostics and repair techniques.

• ASE certifications is a plus but not mandatory.

• Ability to read schematics and technical manuals effectively.

• Ability to effectively manage and prioritize multiple tasks.

• Excellent problem-solving skills and attention to detail.

• Able to communicate effectively with customers and company personnel.

• Commitment to continuous improvement and professional development.

Certificates and Licenses:

√   Valid Driver’s License

o   Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

Must be able to lift up to 30 pounds.