Business Operations Manager, WMS

Material Bank is a fast-paced, high-growth technology company and created the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project.  Learn more about us at www.materialbank.com or see below.

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Material Bank is seeking a highly skilled business leader with deep operations experience and a solid understanding of WMS functionality. There will be a strong focus on downtime mitigation, functional design and testing, and operational excellence within complex same-day outbound processing environments. The ideal candidate will have expertise in Warehouse Management Systems (WMS), coupled with a strategic mindset for analytics, continuous improvement, and effective collaboration with peers, vendors, and clients. This role will play a crucial part in driving brand implementations and ensuring seamless operations through proactive problem-solving and optimization initiatives.

What you’ll do: 

• WMS Optimization: Utilize deep expertise in Warehouse Management Systems (WMS) to optimize system performance, reduce downtime, and enhance operational efficiency. 
• Downtime Mitigation: Develop and implement strategies to minimize system downtime, including proactive maintenance, troubleshooting, and rapid resolution of issues.
• Functional Design and Testing: Collaborate with cross-functional teams to design and test WMS functionalities, ensuring alignment with operational requirements and business objectives.
• Operations Analytics: Collect, analyze, and interpret operational data to identify trends, patterns, and opportunities for improvement. Develop actionable insights to drive decision-making and operational enhancements.
• Continuous Improvement: Lead continuous improvement initiatives to optimize workflows, increase productivity, and reduce costs within the warehouse environment. Drive innovation through the implementation of best practices and emerging technologies.
• Peer Collaboration: Work closely with operations teams, IT professionals, and other stakeholders to address challenges, share best practices, and drive alignment on operational goals.
• Vendor and Client Interaction: Serve as a key point of contact for WMS vendors and clients, facilitating communication, managing expectations, and ensuring successful implementations and ongoing support.
• Complex Same-Day Outbound Processing: Oversee and optimize same-day outbound processing operations, ensuring timely and accurate order fulfillment while meeting client SLAs and quality standards.
• Brand Implementations: Lead the implementation of new brands or product lines within the warehouse, collaborating with internal and external stakeholders to ensure smooth transitions and alignment with brand requirements.
• Training and Support: Provide training and support to warehouse staff on WMS functionality, best practices, and procedural changes. Serve as a subject matter expert and resource for WMS-related inquiries. 

What you’ll bring: 

• Bachelor's degree in Operations Management, Supply Chain Management, Business Analytics, or related field.
• 5+ years of experience in operations analysis, with a focus on Warehouse Management Systems (WMS) and complex same-day outbound processing environments.
• Proven track record of mitigating downtime, designing and testing WMS functionalities, and driving operational excellence.
• Expertise in data analysis tools and techniques, including SQL, Excel, and data visualization platforms (e.g., Tableau, Power BI).
• Strong understanding of warehouse operations, inventory management principles, and WMS functionality.
• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams, vendors, and clients.
• Detail-oriented mindset with strong problem-solving abilities.
• Experience in vendor and client-facing roles is highly desirable.
• Project management experience is a plus. 

What you’ll get from us:

• Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events 
• Relaxation and Celebrations: Generous PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect). 
• Health Benefits: We contribute to your medical, dental