Client Success Senior Associate

Company Description

Curinos is the leading provider of data, technologies and insights that enable financial institutions to make better, and more profitable, data-driven decisions faster. Born out of the combination of two familiar industry powerhouses, Novantas and Informa’s FBX business, Curinos brings to market a new level of industry expertise across deposits, lending and digital experience solutions and technologies. Treasury Strategies Inc., a division of Curinos, is the partner of choice to help corporations optimize their bank relationships and improve process, controls, and operating efficiency within their corporate treasury department.

Job Description

Curinos is seeking a Client Success Senior Associate with a focus on providing digital marketing professional services to help our Amplero clients improve their relationships with their customers through personalized and intelligent scientific marketing. In this role, you will enhance the value of our SaaS data and marketing solutions by supporting clients through channel and data integrations, configuring marketing experiments, and aiding client retention and renewal efforts. On a daily basis, you will work with Curinos data science, engineering, product, and client success teams, as well as client data and marketing teams to enable optimized execution and scalability of digital marketing programs. 

Curinos is a pioneer in the FinTech space; we have built unparalleled data sets and a range of software solutions that enable financial institutions to unlock customer value in an increasingly digital-first world. Our Amplero solution is an AI-powered platform that banks and credit unions use to deliver highly relevant and personalized marketing experiences to their customers across all owned digital channels (i.e., email, web, app, etc.). 

Email and Digital Marketing Implementation 

• Support business and data requirements and execution for digital marketing solutions and integrations by coordinating with client marketing teams and third-party vendors (e.g., managing and deploying dynamic email and digital templates, automation workflows, and closed feedback loops)  
• Support data ingestion and measurement by coordinating with client and Curinos data teams 
• Manage creative artifacts tools and processes that enable dynamic experimentation 
• Partner with Curinos engineering and data teams to execute implementations and channel integrations effectively 
• Configure marketing experiments using channel best-practices 
• Identify and develop processes that improve efficiency 

Professional Services 

• Support project timelines and deliverables for client implementations and expansions of Curinos SaaS data and marketing solutions 
• Understand your clients’ marketing strategies and data thoroughly, prepare criteria and guidance for analysis projects, and leverage internal reporting tools 
• Support client relationships by serving as a subject matter expert on digital marketing platforms, creative, and channel best practices 
• Provide clients with training and timely support for questions about both our solutions platform and digital marketing channels 
• Internal stakeholder coordination to meet client needs 
• Identify issues or opportunities for our clients, develop hypotheses, and engage in solutions brainstorming 
• Ability to travel as needed for client meetings; can range from 0% to 10% depending on the engagement  

Qualifications

You are a natural and determined problem solver, adept in marketing experimentation, and committed to delivering value to clients through marketing technology. You are detail-oriented, curious, self-managed, and take the initiative in a fast-paced environment.  

Required Background and Skills 

• 1-2 years of experience in email and other owned digital marketing channels, including pre-and post-authenticated web, or mobile app 
• Project coordination experience with the ability to deliver time-sensitive work across multiple workstreams 
• Experience working with data sets and data manipulation 
• Power user of Excel, including familiarity with functions and macros 
• Intermediate PowerPoint skills or better 
• Strong written and verbal communication across both client and technical teams 
• Excellent organizational and time management aptitude  

Additional Desired Experience 

• Involvement in optimizing lifecycle, triggered, and automated marketing programs 
• Design and results measurement for A/B and multivariate testing, using insights from analysis of prior learnings, market trends, and industry practices 
• Industry experience in Retail Banking, Consulting, Financial Services, Digital Marketing or Technology