Receptionist
ABM IndustriesAbout the role
Hourly Pay Range: $18.00-$20.00/Hour US Dollars
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
Shift: Monday–Friday 7:00am-5:00pm *5 Overtime paid hours weekly
Position Summary:
The Greeter/Receptionist will provide visitors with excellent customer service and any information needed for their visit. The Greeter/Receptionist has exceptional communication and critical thinking skills to oversee office/site operations. Provide administrative/clerical support including answering and routing phone calls to appropriate parties; coordinate conference room requests; schedule necessary office vendor inspections/repairs; office and field supply ordering as authorized by management and other duties as assigned. This greeter/receptionist will be assigned to work at a manufacturing distribution center to assist managers and supervisors with greeter and administrative daily tasks.
- Maintain an assigned work area, which may be a business entrance, and performs housekeeping duties to ensure cleanliness and adhere to safety policies
- Offer hospitality services to guests and creates a positive first impression
- Anticipate and responds to guest's needs in a friendly and positive helpful manner
- Communicate clearly and professionally
- Enact facility emergency procedures when necessary
- Remain calm, professional, and polite when working with disgruntled guests
- Maintain knowledge of relevant products, policies and procedures
- Direct customer to appropriate department based on their needs
- Work as a team player and actively contribute to the efforts of all other departments
- Attend all required meetings and training sessions
- Provides optimal levels of customer service wherever possible
- Answer incoming calls, screen, and direct them to the appropriate recipients.
- Take accurate messages and relay them promptly to the intended recipients.
- Provide accurate and courteous information to callers regarding services, appointments, and general inquiries.
- Provide general administrative and clerical support as needed.
- Prepare letters, documents, and reports as assigned.
- Perform other duties as assigned by the Front Desk Supervisor.
Required Qualifications:
- One (1) year of prior customer service or similar experience preferred
- Must be 18 years of age or older
- High school diploma or equivalent.
- Proficiency in administrative and clerical procedures.
- Knowledge of customer service principles and practices.
- Familiarity with office equipment and systems.
Other Qualifications:
- Ability to respond to emergencies at the facility as directed.
- Willingness to contribute ideas for continuous quality improvement.
- Excellent verbal and written communication skills.
- Professional personal presentation.
- Strong customer service orientation.am
- Ability to prioritize tasks and manage time effectively.
- Attention to detail and accuracy in work.
- Initiative, reliability, and stress tolerance.
- MS Office Suite proficiency preferred (Word/Excel/PowerPoint)
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by management as deemed appropriate.
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