Payment, Cards, Lending & FinTech Client Executive - Segment Lead - U.S. Locations

Req ID: 367878 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Payment, Cards, Lending & FinTech Client Executive - Segment Lead - U.S. Locations to join our team in Plano, Texas (US-TX), United States (US).

 

The Payments, Cards, Lending & FinTech Segment Leader serves as the primary relationship and business owner for a portfolio of NTT DATA Banking and Financial Services clients across a designated regional territory. This executive leadership role drives customer satisfaction, revenue expansion, and account profitability while shaping the future growth of the segment.

With deep domain expertise across Payments & Cards, Consumer and Commercial Lending, and the FinTech ecosystem, the Segment Leader oversees complex, multi-service client engagements with a strong emphasis on P&L ownership, strategic growth, service excellence, and long-term client success.

 

The role partners closely with Client Executives and cross-functional NTT DATA teams—including Consulting, Digital, Applications, Cloud, Data, BPO, Infrastructure, and Security—to deliver differentiated outcomes and position NTT DATA as a trusted transformation partner.

 

Success is measured by segment growth, profitability, client satisfaction, and strategic account penetration.

 

Responsibilities:

 

Strategic Leadership & Growth

• Lead a portfolio of Payments, Cards, Lending, and FinTech clients, defining and executing segment-level growth strategies.
• Own P&L performance, margin optimization, and long-term commercial success for the segment.
• Anticipate market shifts across embedded finance, real-time payments, digital lending, and FinTech partnerships.

 

Client-Centric Executive Engagement

• Serve as executive sponsor for strategic clients, fostering trusted C-suite relationships.
• Align client engagement strategies with business priorities across issuance, acquiring, credit products, lending platforms, and FinTech innovation.
• Drive outcome-based conversations focused on transformation, not just service delivery.

 

Business Development & Go-to-Market Leadership

• Build and execute integrated go-to-market strategies for Payments, Cards, Lending, and FinTech solutions.
• Partner across a highly matrixed organization to identify cross-sell and whitespace opportunities.
• Shape propositions around digital payments, credit modernization, lending transformation, and FinTech enablement.

Segment & Talent Leadership

• Build, lead, and scale a high-performing segment team of Client Executives.
• Coach leaders on strategic account planning, executive presence, and complex deal structuring.
• Establish a culture of accountability for growth, profitability, and delivery excellence.

 

Service Portfolio Expansion

• Collaborate with NTT DATA Lines-of-Business to expand and differentiate offerings across:
• Digital Payments & Cards Platforms
• Lending & Credit Modernization
• FinTech Integration & Embedded Finance
• Cloud, Data, AI, and Security
• BPO and Managed Services
• Position NTT DATA as a strategic partner of choice for banks, lenders, and FinTechs.

 

Delivery Governance & Escalation Management

• Provide senior oversight for delivery quality and client satisfaction.
• Act as the executive escalation point for complex programs and critical client issues.
• Ensure commitments are met while strengthening long-term relationships.

 

Qualification:

• 15+ years of experience in IT Services, Advisory, or Consulting within Banking, Lending, Payments, and FinTech.
• 12+ years leading client engagement or account teams with P&L responsibility, revenue growth, and delivery accountability.
• 10+ years of deep domain expertise across:
• Payments & Cards (issuing, acquiring, processing)
• Consumer and Commercial Lending
• Credit Platforms and Digital Lending
• Strong understanding of the FinTech landscape, including embedded finance, partnerships, APIs, and digital-native plat