IT Technical Specialist
Kee Safety Inc.About the role
Description
IT Technical Specialist“Those who plan do better than those who do not plan, even though they rarely stick to their plan.” – Winston Churchill
Do you love helping people solve problems? Do you have a strong customer focused attitude?
Do you want to be part of a company that is growing and excited about change?
Join the Kee Safety team as our new IT Technical Specialist based in ourBuffalo, NY office.
Who is Kee Safety?
Separating People from Hazards is our life’s work. Kee Safety, Inc. is the North American business operation of Kee Safety, Ltd. in the United Kingdom. We maintain a strong sales presence here in the USA with our manufacturing and warehouse center headquartered in Buffalo, New York.
Kee Safety is the leading global supplier of safety systems and solutions. When you join the Kee Safety Team, you are not only aligning yourself with the leading safety and fall prevention experts in North America but with people who are passionate about fall prevention, safety, and who care about their company and its customers.
What Can We Offer You?
We are most proud of our employees and our culture. We believe in our employees and understand that when they are engaged and they are happy - they will thrive and our business will grow.
Our corporate culture includes:
- A strong, collaborative work environment
- Training and development opportunities for personal and professional growth
- Life-long friendships
- Our Kee Giving Sponsorship Program: Kee Safety will donate to community initiatives that employees support outside of work
Kee Safety provides some of the best benefits around:
- 401k plan with excellent match and bonus contribution
- A comprehensive benefits program that includes medical plans starting at $0, vision and dental coverage, life and disability coverage paid 100% by the Company
- Paid holiday, vacation and sick time
What Makes this Job Awesome?
The IT Technical Specialist provides (level 2) IT support for all North American business units and is responsible for the day-to-day operational management and support of the computers, VOIP system, networks, and applications in use at all North American business units. This role involves proactively managing systems with appropriate tools and resources, assisting in the technical design, planning, and implementation of Kee Safety projects as part of cross-functional teams, and integrating systems into the existing Kee Safety infrastructure.
How Will You Do This?
- Work primarily in a Windows and Office 365 environment, and other Cloud-Based environments
- Perform systems analysis and procedures, including consulting with users, to determine hardware, software, or system functional specifications
- Assist in the design, development, documentation, analysis, creation, testing, or modification of computer systems or programs based on user or system design specifications
- Conduct routine maintenance and troubleshooting for LAN, WAN, and firewall technologies
- Setting up and maintaining virtualized environments using tools like VMware or Hyper-V
- Perform Windows Server and Azure Cloud administration as well as support of legacy systems
- Support Windows PCs (Laptop & Desktop), Microsoft Office Applications, Microsoft 365/Azure tasks, Peripheral Devices (Printers, Scanners, etc.), Android/iOS devices, and limited MacOS support
- Set up and configure new PC hardware and provide full support to users receiving new hardware
- Provide daily technical IT support to all users at Kee Safety and related Business Units around North America
- Use a ticketing system to log and track all reported issues, resolving tickets in a timely manner or escalating as necessary
- Identify opportunities to optimize IT systems and processes, reducing recurring issues and enhancing performance
- Evaluate and adopt emerging technologies to improve operational efficiency
- Document solutions, create knowledge base articles, and train team members to increase organizational IT expertise
- Collaborate with cross-functional teams to design, plan, and implement IT projects, ensuring smooth integration into Kee Safety’s infrastructure
General Duties
- Daily use of remote support software to manage user systems
- Designing and implementing IT infrastructure, including servers, networks, and storage solutions
- Monitoring network performance and ensuring network
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