Nurse Director - Ambulatory Medical Specialties

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

POSITION SUMMARY:

Provides administrative and clinical oversight and support to BMC’s Ambulatory Medical Specialties divisions. Supervises all nursing staff associated with the practices. In collaboration with the Directors, manages nursing related activities of the practices. Works in collaboration with the Medical Director(s) of the Practices, the Medical Staff, Administrative/Operational Leadership, and the Associate Chief Nursing Officer of Ambulatory Care.

Position: Nurse Director

Department: Ambulatory Medical Specialties

Schedule: Full time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Quality of Care

• Fosters the development of a work environment conducive to the delivery of superior nursing care and appropriate staff recruitment and retention.

• Develops and implements strategies for ensuring compliance with patient care standards, laws, regulations, collective bargaining agreements, and the standards and requirements of the various professional organizations and regulatory agencies.

• Participates in continuous multidisciplinary quality improvement initiatives in collaboration with members of a multidisciplinary team.

• Gathers, interprets, and disseminates information on hospital-wide policies, new programs and other pertinent information to managers and staff.

• Collaborates with other agencies and groups within the community to enhance patient care services.

• Provides leadership to hospital-wide and nursing organization committees by either committee participation or direct leadership responsibility.

• Assumes a leadership role in a changing healthcare environment and participates in the change process at various levels in the organization.

Customer Service

• Ensures that practices provide service/care that meets or exceeds patient care standards.

• Seeks patient feedback on service delivery for both providers and staff, taking immediate steps to respond to any complaints or indications of insufficient levels of service in collaboration with the appropriate management structure

• Ensures that all staff recognizes that customers are both internal (employees, physicians, other departments) and external (patients, families, insurers) and demonstrates skills appropriate to good service (reliability, empathy, courtesy, etc.).  Ensures that staff responds promptly and appropriately to customer needs. Ensure that staff effectively communicates with customers to address needs and problems. Fosters use of AIDET principles embraced by Boston Medical Center.

• Ensures that staff maintains confidentiality for all patient interactions.

Personnel Management

• Hires, disciplines, and fires nursing staff, within the prescribed policies of the hospital. Interprets and enforces hospital and practice policies for all employees; ensures conformance to Boston Medical Center labor agreements and grievance process.  Represents the department at labor/management hearings; assists in preparation of materials for hearings and arbitration cases, as needed. Works collaboratively with Medical Director, departmental leadership, and/or physicians to ensure consistency and commitment to practices’ goals and policies.

• Establishes standards for an excellent customer service environment in which all patients and staff are treated with dignity and respect. Trains and evaluates staff in customer service techniques.   

• Support clinical daily huddle activity including attending when feasible 

• Assesses the adequacy of staffing levels for clinical nursing staff and makes recommendations to management regarding additional staffing needs or role changes. Assigns and monitors staff workload to ensure maximum productivity; creates an atmosphere and conditions that motivate employees to work at optimal efficiency.