SAP ERP - Production Planning and Manufacturing Lead

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Position Overview

The Lead Application Analyst will work on software design, configurations, upgrades, and improvements. As the primary support contact for application end-users, the Lead Application Analyst will work to identify issues that arise in the Production Planning, Digital Manufacturing and Quality management areas, as well as issues that impact other application teams, and work to resolve them. This role will guide workflow design, build, and test systems and analyze other technical issues associated with the lab operation and/or business software. The Lead Application Analyst supports the application or Project Manager and has responsibility for the scope, schedule, and quality of the software project in relation to the applications.

The Lead Application Analyst plays a critical role in managing and optimizing our Digital Manufacturing platform, primarily PPDS, Digital Manufacturing, Quality Management in SAP. This role is expected to have a high-level understanding of business processes, systems and integration methodologies. The Lead Application Analyst will have an in-depth knowledge of PPDS, Digital manufacturing and Quality management SAP configuration surrounding Manufacturing capabilities. They will have a proven ability to lead and mentor a team of analysts, providing guidance and support. This role will require a strong focus on providing excellent support to end- users, as well as effective communication and collaboration skills to work with cross-functional teams and external partners.

This role requires onsite work in Madison, WI.

Essential Duties

Include, but are not limited to, the following:

• Intake new requests and consult with the business to triage those requests to understand priorities.
• Coordinate the day-to-day priorities of the team.
• Provide mentorship to team members on project issues, key success factors, and lessons learned.
• Assist as a support contact for designated area.
• Lead project delivery in accordance with the project implementation plan and operational direction for projects of medium complexity.
• Guide workflow design, build and test the system, and analyze other technical issues associated with the software.
• Responsible for final review of workflow mapping and documentation.
• Assist with complex audits.
• Develop detailed documentation, gap analyses, process flow charts, and decision tables to aid in the understanding of business requirements and potential solution options.
• Consult with a broad group of stakeholders to understand competing requirements; negotiate a process/system solution that will meet the needs of the broader group.
• Serve as a liaison between organizational needs and the vendor’s implementation staff.
• Maintain regular communication with the vendor and participate in weekly project team meetings, as needed.
• Work with the software vendor representatives, the organization's business community, and end users to ensure the system meets the organization's business needs regarding the project, deliverables, and timeline.
• Develop an understanding of operational needs to set the direction for the organization's workflows.
• Participate in training and working with end-users.
• Troubleshoot problems and questions.
• Review the status of projects and issues on an ongoing basis with project leadership.
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones.
• Identify and implement requested changes to the system.
• Ability to work within a cross-functional team.
• Apply strong problem-solving skills.
• Ability to take ownership of work activities and ensure that they done in a timely, accurate, and efficient manner.
• Ability to recognize assignments or tasks that need to be completed, to seek out additional assignments, or tasks, and to help others.
• Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work si