Senior Manager, Business Architecture

Position summary:
The Technology department is responsible for the Development, Realization and Implementation of the  strategic Digital Product Roadmap for Rainforest Alliance (including all supporting Technology processes), for all Global Business Initiatives and Assurance programs. “Information Office” is one of the four teams under Technology Department.

It’s responsible for planning and leading implementation of leading technology ecosystem that will enable achievement of the 2030 strategy. Ensure alignment of technology investment and initiatives with the business goals, requirements and expectations and ensure optimal utilization of investments in technology and delivery of services by the technology vendors across the organization.

Within the Information Office is “Business Architecture” team. This team is responsible for ensuring business strategies, goals and objective are translated into optimal business process for automation. The team is also responsible for ensuring user requirements are clearly communicated through leading practices such as user personnas to describe end users of the applications, user stories and customer journeys.

The Manager, Business Architecture will be responsible for all KPIs for Business Architecture team. The Manager will implement best practices in identification, analysis and documentation of enterprise-wide business capabilities and process. You will be responsible for implementation and maintenance of BPMN solution and leading all resources delivering on the business processes optimization. You will also be responsible for translation of business strategies and goals into business capabilities for systems design and development. The manager is expected to work closely with the technical architects team to ensure solutions are: agile, developed in a manner that allows reuse, future-proof, effective on data management, etc.

Responsibilities: 

• Collaborate with Product Managers/Owners to drive innovation in customer touchpoints, new ways of competing and new revenue streams where possible.
• Own business process architecture and business information model architectures.
• Define and implement leading process classification framework for RA covering and operational processes.
• Work with business to identify business processes, process relationships, roles and responsibilities.
• Identify and manage business processes improvement Initiatives across the entire organization based on leading frameworks such as Lean Six Sigma, Value Streams Analysis, Kaizen, etc
• Build and evaluate business cases and support the prioritization of new initiatives in consultation with the Director Information Office and others in the Data and Technology Function.
• Collaborate with Technology architecture lead to assure that the technology strategic plan is aligned to business needs
• Ensure business requirements are clearly articulated to the technology team. This is through tools/concepts such as: user stories, user journeys, personnas, etc.
• Provide input to shape the Business Strategy that is digitally enabled and technology enabled
• Proactively identify opportunities for increased operational and business efficiencies
• Provide input into the technology portfolio and the prioritization process
• Provide input for Technology Investment decisions at which senior Business and technology stakeholders review the portfolio and make funding decisions
• Provide a lead point of contact within technology for the relevant Technology Business Partner to support them in prioritizing and shaping the change portfolio for the business
• Accountable for the management of the portfolio of projects for the relevant business area
• Promote business sponsorship and engagement throughout the project delivery lifecycle
• Supports the implementation of an innovation program at enterprise level
• Lead development and adoption of leading UX practices and tools
• Oversee optimization of Salesforce and the business processes implemented in it.

 

Qualifications:

• Bachelor degree in technology or business field such as Computer Science, Software Engineering, Business Administration/Commerce/Finance, etc
• Demonstrated ability (10 year’s) in software solutions/applications development/implementation
• Qualification/knowledge in leading systems development frameworks such as PMP, Agile, Scrum, etc
• Experience in business process analysis and modelling
• Experience using process modelling tools like ARIS, BIC, etc
• Experience value stream mapping and lean analysis
• Relevant certification in business process analysis and modelling

 

Job level: 2B