Sr. Deduction Analyst - Manchester, NH

Job Overview

The Sr. Deductions Analyst role is a key contributor to managing Accounts Receivable at Burndy. This role seeks interactions with various internal teams (customer service, sales, pricing, OHF, BU Controller etc.) to streamline the deductions process, benefiting customers and fellow Hubbell employees equally.  The Sr. Deductions Analyst spends a considerable part of their time seeking, analyzing and socializing data to understand situations from all sides. Working with the system as-is, while at the same time driving process improvements is a key responsibility. The Sr. Deductions Analyst is the “go-to” person when issues arise and can confidently and competently determine recommendations for next steps in nearly all situations. Works collaboratively with all levels of customer and internal employees to achieve desired outcomes and build relationships. The role works and prioritizes effort independently but in unison with department and corporate objectives. This role reports to the Burndy Business Unit Controller in Manchester, NH.

A Day In The Life

•    Monitors complicated or issue prone deduction types considered “strategic” or “at-risk” and assesses deduction volume(s) and amount(s) to prioritize efforts to resolve them consistent with objectives.
•    Performs deduction type analysis to identify trends, problems and root causes of ongoing issues and recommends, supports & oversees continuous improvement initiatives.
•    Generates solution plans that guide offshore team efforts as well as coordinating other resources within the A/R function to deliver the needed results for stakeholders.
•    Monitors/audits the work of 3rd parties supporting the deduction management process, including identification of training opportunities and resolution support.
•    Reviews customer accounts for open credits/paybacks aiding in deduction resolution.
•    Negotiate individually or as part of a team to resolve deduction issues with favorable outcomes for Hubbell and our customers.
•    Responds to inquiries and requests from internal and external sources regarding deductions work.
•    Reviews chargebacks for validity and answers customer’s questions on chargebacks. 
•    Works with all parties to route and obtain credit approval and ensure timely resolution of deductions.
•    Ensure internal and external communication is professional, data driven and audience specific.
•    Reviews customer accounts for open credits/paybacks aiding in deduction resolution.
•    Aids in collecting on open chargebacks.
•    Answer day to day escalation requests and reviews EXL escalation report.
•    Acts as a subject matter expert for IT and AR leadership: helps test, document and train on systems supporting A/R including work defining requirements of new systems or processes needed to support function.
•    Proposes/updates deduction procedures/polices for 3rd parties supporting the deduction management process. 
•    Foster a collaborative relationship built on trust and mutual respect for internal and external customers & cross functional teams.
•    Initiates, organizes, and often leads cross-functional meetings designed to solve problems, improve processes, or deliver training.
•    Provides commentary for monthly AR meetings upon request and prepares monthly and ad hoc reports as needed.
•    Works with OHF to execute strategies to achieve corporate metrics. 

What will help you thrive in this role?

•    5+ years involved in a large ($500 million or more in annual sales) Accounts Receivable function or similar, transaction-based accounting function.
•    At least 3-5 years of commercial collections, pricing and/or deductions experience, ideally within a large organization ($500 million or more in annual sales)
•    4-year degree in accounting or business-related field preferred
•    Demonstrated ability to use MS Office Software (Word, Excel, PowerPoint and Outlook) at an intermediate level.
•    Demonstrated success in a goal driven work environment.
•    Experience compiling and maintaining procedures and policies based on various inputs, including customer contracts, corporate standards, department best practices and external guidance, rules and regulations.
•    Experience in international transactions preferred including the compliance, tax/duties, and multi-currency needs of these customers.
•    Experience working with IT in support of AR (requirements gathering, testing, problem shooting) is preferred.
•    Familiarity with a large-scale, enterprise accounting or CRM system (such as SAP or Oracle.)
•    Familiarity with Internet based e-commerce and search/research tools (such as UPS, FedEx, Google and/or Bing.)
•    Familiarity with various electronic transaction methods with customers, including EDI, and web-based pr