Director, Internal Communications -Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We’re looking for a Director of Internal Communications – Operations to lead communications for our Operations organization, which includes facilities, quality & safety, customer experience, and pharmaceutical operations. In this role, you’ll partner closely with Operations leads and HR to develop and deliver communications that bring clarity, consistency, and motivation to employees. You’ll also collaborate with our External Communications team to tell the story of our world-class Operations capabilities as we scale.

This role will focus both on our on-site employee and remote Operations employee audiences, creating consistent messaging that unifies the function.

This is an individual contributor role for someone who loves to roll up their sleeves, develop strategy, and execute day-to-day communications with excellence. The ideal candidate for this role thrives in a fast-moving, high-impact environment, balancing strategic thinking with hands-on delivery, and holds themselves to a high standard.

You Will:

• Build & Lead Communications Strategy: Develop and execute an integrated internal communications strategy for the Operations organization that translates complex operational initiatives, reinforces business goals, highlights impact, and strengthens employee connection to our mission.

• Support Executive Voice: Support the Chief Operations Officer on internal-facing communications, including org updates, leadership messages, town halls, and other high-visibility touchpoints.

• Partner Across Functions: Work closely with Operations leaders and the People/HR team to ensure messaging is aligned, effective, and employee-centered. You’ll also partner with our external Communications team to help shape external storytelling about our Operations capabilities and innovations as the company scales.

• Leverage AI & Data for Impact: Use AI tools to streamline workflows, generate insights, and optimize communication delivery — and apply data to measure engagement, identify trends, and continuously refine strategies.

• Deliver Impactful Content: Draft and edit communications such as announcements, leadership messages, HR communications, FAQs, and intranet content that reinforce transparency and trust.

• Create & Manage Processes: Establish structures for how Operations communicates across internal channels (Slack, email, intranet, live forums), ensuring consistency, clarity, and timeliness.
  

You Have:

• Minimum 10+ years of internal communications experience, with significant experience in Operations-focused communications.

• A proven ability to shape communications for on-site operational environments such as distribution centers or warehouses.

• Proven track record of partnering with HR/People teams to develop and execute communications that translate HR initiatives into clear and engaging messaging.

• Demonstrated experience using AI tools to optimize communications, drive efficiencies, and innovate workflows.

• Proven ability to apply data and analytics to measure communications effectiveness, inform decisions, and demonstrate impact.

• Healthcare communications experience (preferred, but not required).

• Track record of supporting senior executives with internal messaging and storytelling.

• Strong editorial judgment and exceptional writing and editing skills, with the ability to simplify complexity and strike