Account Director - Healthcare

**must be able to work hybrid in the NYC or Boston office (may be flexible for those within a commutable distance of a US Jack Morton office location)**
**must have experiential marketing agency experience & experience with healthcare clients**

The Senior Account Director (pharma and healthcare) is a seasoned, strategic account leader responsible for stewarding a portfolio of healthcare clients within our Jack Health specialty practice. Charged with accelerating the growth of our U.S. healthcare business, the Senior Account Director will shape strategic plans, lead high-impact accounts, and drive the expansion of our healthcare footprint in the experiential industry.  

In this role, you will not only provide hands-on account leadership to fuel organic growth, but also play a pivotal part in identifying, pursuing and securing net-new opportunities. This role will nurture and expand key healthcare clients while also identifying and winning new healthcare clients. Working in close partnership with senior leadership, you will help elevate our healthcare offering while maintaining direct ownership of key client relationships.  

The ideal candidate brings a passion for the dynamic healthcare landscape, deep expertise in the experiential marketing space, and a demonstrated track record of growing large, complex pieces of business.  

Responsibilities: 

Growth 

• Serve as a strategic champion for growth across the healthcare vertical, continually identifying opportunities to expand our footprint and influence 

• Develop, execute and own action-oriented growth plans designed to increase revenue and expand client relationships  

• Lead multidisciplinary pitch teams in the pursuit of high-value healthcare opportunities (in the beginning, about 80% of your time will be focused on growth / pitching)

• Act as the healthcare subject matter expert for new business pursuits and wins; represent the client service discipline in pitches and help inform the right approach within the realities of budget and resource confines. 

• Mobilize internal partners and subject-matter experts to help unlock new avenues for growth  

Client Focus/Relationship Management 

• Establishes deep credibility with clients and serves as a trusted, strategic partner 

• Advises clients on evolving needs and collaborates effectively with internal teams and agency partners to deliver integrated solutions 

• Maintains a strong understanding of each client’s goals and priorities, ensuring teams consistently deliver work aligned to those objectives 

• Elevates the quality of the work by defining and promoting best practices within healthcare experience design, strengthening overall client relationships and unlocking organic growth 

• Builds strong, influential relationships across a wide range of stakeholders at all levels 

• Oversees client satisfaction for US healthcare accounts, defining meaningful KPIs and assessing ROI Top of FormBottom of Form 

Team Operations 

• Oversees client ROI, account profitability and contract negotiations to ensure sustained financial health and long-term value creation 

• Partners closely with leadership and Finance to inform the quarterly planning cycle for healthcare accounts 

• Shapes and optimizes team structure, anticipating resource needs and driving efficient, flexible approaches to managing scopes and hours  

• Leads cross-discipline teams through influence, fostering a solution-oriented culture that elevates collaboration and delivery 

• Supports talent recruitment and retention efforts; helps onboard new team members and guides the team through challenges and escalations. 

Client