Program Manager

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Description

This role will office from our beautiful downtown, buffalo location 3 days per week, 2 days from home.

Primary Focus:

The Program Manager must have an in-depth understanding of the technology, end-user markets, and multi-practice disciplines associated with customer development projects and knowledge of tools and vendors in the marketplace. Program Managers must have an understanding of business/mission needs, regulatory, compliance, acquisition and contractual requirements may also be required.

Your Role:

• Develop and maintain a productive working relationship with project/program sponsors, customers, and Sales teams, including continuous attention to enhancing business relationships with internal and external customers and/or vendors.
• Interact effectively with all levels of internal and client organizations to ensure project/program success by weighing alternatives and determining appropriate strategies.
• Work with project/program stakeholders as necessary to establish resource needs and support program effectiveness. Organize recommendations, business designs and results into a clear concise format for communication to all levels of management
• Own end‑to‑end program execution, including Developing detailed project/program plans, obtaining and coordinating commitments and resources, and tracking project/program timelines, tasks, and deliverables.
• Work with various functional groups within the Sales organization to understand current processes, new processes in development, and methodologies to work towards implementing efficiencies
• Assist senior management with assessing business strategies based on a comprehensive understanding of Ingram Micro’s core businesses. Support business growth through program effectiveness.
• Oversee, track and report on any specific vertical market regulatory compliance requirements for doing business and ensure systems and processes exist.
• Provide training and serve as SME for assigned programs/systems. Document SOPs and standardize workflows to ensure consistency.
• Ensure clear communication and timely resolution of issues. Manage escalations and investigate root causes, working with appropriate teams to resolve.
• Develop strategies around standardization of processes across cross functional areas.

Skills Required:

• •Proficiency in computer applications: The role requires expertise in general computer applications, including Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint. Additionally, the ability to learn and adapt to additional applications as necessary is crucial.
• Collaboration & Influence: Ability to consult, influence, and collaborate effectively across cross‑functional teams, vendors, partners, and internal stakeholders to drive program alignment and execution.
• Communication skills: Communicate with executive-level associates internally and externally in an articulate and professional manner. Practice discretion and understand the appropriateness of communication and behavior.
• Presentation skills: Proficient in delivering presentations that effectively convey information and contribute to the overall sales strategy.
• Project management: The role involves managing multiple projects simultaneously, requiring effective organizational and time management skills.
• Problem-solving: Display the ability to identify and solve problems to ensure smooth sales operations.
• Attention to detail: Possess a strong diligence to ensure accuracy and precision in sales-related activities.
• Independence and teamwork: The role requires the ability to work independently and as a team member, fostering a collaborative work environment.

What You Bring to The Role: