About the role
<div class="content-intro"><p style="line-height: 1.3;"><span style="font-family: geist, arial, sans-serif; font-size: 12pt;"><strong>Company Summary</strong></span></p> <p style="line-height: 1.3;"><span style="font-family: geist, arial, sans-serif; font-size: 12pt;">Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!</span></p></div><p><strong>About the Role</strong><strong><br></strong>As a Senior Technical Product Manager (TPM) within Zoro’s Enterprise Platform Engineering organization, you shape platform strategy and architectural intent in partnership with the Director of Platform Engineering and Staff Platform Engineers.</p> <p>You operate at the intersection of business outcomes, system architecture, and engineering execution, ensuring platform investments are <strong>valuable, viable, operable, resilient, compliant, and cost-aware</strong> before teams commit to implementation.</p> <p>You define logical system boundaries, align stakeholders around measurable outcomes, and ensure delivery aligns with approved architectural intent and business priorities (without owning implementation design).</p> <p><strong>Key Responsibilities</strong></p> <ul> <li><strong>Strategic Platform Direction and Architectural Intent</strong></li> <li> <ul> <li>Define and communicate conceptual/logical architecture for platform capabilities (boundaries, responsibilities, interactions) aligned to business outcomes.</li> <li>Own and author Solution Assessments that define problem, success measures, constraints, risks, and high-level system direction.</li> <li>Manage platform evolution over time through sequencing, investment trade-offs, and deprecation strategy.</li> <li>Align architectural direction to business goals, risk tolerance, compliance requirements (PCI, SOX, NIST CSF), and cost expectations in partnership with key stakeholders.</li> <li>Partner with Staff Engineers to ensure architectural intent is technically feasible and operationally sound.<br><br></li> </ul> </li> <li><strong>Solution Viability and Trade-Off Management</strong> <ul> <li>Be accountable for solution viability: operability, resilience, scalability, and directional cost implications are assessed early.</li> <li>Frame business vs. technology trade-offs in terms of va