Physician Liaison - Vanderbilt Medical Laboratories

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Lab Business Development

Job Summary:

Promote Vanderbilt Medical Laboratories (VML) services to current and new VUMC or non-VUMC clinicians and customers in a defined target market or geographic area under occasional guidance. Communicate information on new products or services and conduct visitations/meetings with clinicians and current or future customers to determine their needs and enhance their relationship with VML. Maintain existing relationships, follow up on issues, and seek growth opportunities where applicable.

With assistance from others, manage the Dermatopathology relationship with VML.

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KEY RESPONSIBILITIES

Promote Vanderbilt Medical Laboratories (VML) services to clinicians and existing or new customers in a designated or assigned territory and maintain existing relationships.

Contact clinicians and customers to assess their needs, ensure they are being met, and provide feedback to VML leadership and departments about concerns or problems clinicians, administration, or staff express. Seek problem resolution and follow up with all individuals to ensure complete satisfaction. 

Document all issues and concerns using Business Development tools and processes, including Excel reports and timely information entry into a Customer or Physician Relationship Management (CRM/PRM) system. Follow Territory Management guidelines for information submission, call points, visit requirements, terminology, reporting, etc.

Provide information on VML services, including test directory updates, new test introductions and technologies, education, general marketing information, secure promotional activity attendance, etc.

Work with other VML departments and individuals to implement or onboard new clinicians, VUMC, and non-VUMC customers.

Represent VML service offerings at national, regional, and local conferences or symposiums.  Effectively manage brand image, customer relationships, and timely communication of opportunities.

Proven ability to communicate at an advanced level, written or verbal. Establish and maintain ongoing communications with clinicians, customers, and office staff, including routine visits, emails, and phone calls.

Participates in developing and implementing specific outreach relationship-building, marketing plans, and materials to support VML’s Business Development strategy.

Other Duties as Assigned and Specific to Dermatopathology: 

• -Direct line of contact with the department, preferably direct text/phone access during office hours - Liaison
• -Ensure specimens are accessioned and processed in a timely fashion and sent to OHO – Liaison to work with PA Supervisor
• -Oversee lab operations, training and supervision of histology techs, and the requisite workflows to ensure high-quality cuts and stains, and a rapid TAT  - Liaison to work with Histology Team Leads
• -Maintain and track QA on operations, cuts & stains, TAT, and other metrics as needed.  - Liaison to work with AP Manager
• -Responsible for workflow on pulling blocks/slides from the lab and sending them to us at OHO - Liaison to work with Path Support Supervisor
• -Serve as a go-between with the lab in case we have issues - Liaison
• -Help structure and coordinate workflows with external labs/internal consults/Surgpath to get slides/blocks / molecular / and accompanying documentation routed appropriately - Liaison to work with Path Support Supervisor

• -Interact with transcription services/EPIC team to make sure reports make it to the EMR - Liaison
• -Facilitate logistics of delivery services via Courier, UPS, FedEx, etc…  - Liaison to work with other internal departments to ensure service delivery expectations
• -Resolve issues related to transportation, missing documentation, or shipments that might prevent/delay processing - Liaison to work with other i