90793 - Case Administrator - Lincoln, Boston, Grantham, Skegness

Salary   £23,250 - £25,210 Number of jobs available   5 Detail of reserve list   12 Months Region   East Midlands City/Town   Boston , Grantham , Lincoln , Skegness Building/Site   NMS NPS SKEGNESS PROBATION OFFICE, PE25 1TF, NMS The Municipal Building, PE21 8QR, NPS 4-6 CORPORATION STREET LINCOLN, LN2 1HN, NPS GRANGE HOUSE GRANTHAM, NG31 6NZ Grade   Other Organisation Grade for HMPPS   NPS Pay Band 2 National Post Type   Permanent Working Pattern   Full Time, Part Time, Part Time/Job Share, Flexible Working, Other Role Type   Administration / Corporate Support Will the successful applicant have line manager responsibilities?   No Job description  

Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.

We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service 

If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,250. 

We are holding a Case Administrator webinar on the 7th October 2024 from 13:00hrs - 14:00hrs, do not miss this chance to learn more about Case Administrators, the essential work they do, and how you can contribute to making a difference. Register now to secure your spot! Click here

Overview of the job

This is an administrative job within the National Probation Service.

Summary

The jobholder will provide administrative support within the National Probation Service (NPS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

This role may involve some out of hours work.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
• Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
• Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
• Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
• Provide cover for an effective and efficient reception and telephone enquiry service
• Act as single point of contact within unit for specialist area of work as required
• Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
• Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
• Carry out enforcement administration as required.
• Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
• Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
• Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
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