Bilingual Customer Service Loyalty Specialist

<div> <p><strong>This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Service Loyalty Specialist based in the United States.</strong></p> <p>In this role, you will serve as a key point of contact for clients who are considering discontinuing their services, playing a critical role in retention and customer satisfaction. You will handle inbound and transferred calls, often supporting clients who are frustrated, uncertain, or exploring cancellation options. Through strong communication, empathy, and a consultative approach, you will help clients understand the value of their program and guide them toward continued engagement. The role combines customer service, relationship management, and sales-oriented problem solving in a fast-paced call center environment. You will also support account maintenance activities, ensuring accurate records, payments, and updates are properly managed. This position is ideal for a persuasive communicator who thrives on turning challenging conversations into positive outcomes and long-term customer relationships.</p> </div>