Retail Loan Servicer - Full Time - Manitowoc

Bank First was recently named to the Top 100 Banks to work for in the Country! Come see why!

Position Summary:  A Retail Loan Servicer is primarily responsible for maintaining the accuracy of the loan accounting system, performing post-closing audits and tracking policy and file exceptions.  Position requires a good knowledge of loan documentation ensuring loan files are scanned and archived properly. Position also requires excellent customer service, attention to detail, computer skills, and the ability to handle multiple tasks.  Candidate must work well in a team environment.

Responsibilities:

• Perform post-closing tasks including collateral lien perfection, file organization, and loan policy and file exception tracking.
• Clear non-post transaction items from previous day.
• Send daily remittance to Investors, sell/deliver loans to Investors, research rejects and manage repurchased loans.
• Maintain insurance and disburse premiums on escrowed loans.
• Complete daily/monthly balancing of loan general ledger accounts. Research out of balance and outstanding items.
• Handle credit bureau reporting and corrections.
• Complete loan system maintenance and verify maintenance completed by others.
• Set up and verify automatic loan payments
• Input loan information to tax service website for property tax tracking. Research exceptions.
• Mail delinquent tax letters and notify lenders.
• Manage loan payoffs; complete required collateral releases; cancel floods.
• Process construction draws ensuring all approvals and documentation is properly received.
• Manage mortgage insurance portfolio ensuring monthly bills are received and processed timely.
• Research loan system questions or issues.
• Interact with all employees to create and maintain a harmonious, professional and productive atmosphere.
• Perform the duties of other loan servicers as needed
• Perform other duties as may be assigned
• Responsible for complying with our Code of Ethics

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Competencies:

• Honesty, Integrity and Ethics - to act in a fair and just manner, free from deception; ethics is the ability to be guided by the company’s accepted principles of moral conduct
• Accountability – the extent to which an individual is willing to accept responsibility
• Adaptability – the extent to which an individual can fit into a changing working environment. 
• Decision Making – the ability to select an effective course of action while controlling resources and expenditures
• Interpersonal / Customer Oriented – the ability to develop and maintain relationships with others.  The desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns and seeking to build trust
• Oral Communication - to communicate with clarity in order to clearly understand other's message and intent, and to be able to receive and process feedback
• Written Communication - to be able to write c