Operations/Customer Support Manager (US/West coast-based, all genders)

Join Us in Shaping a Greener Future!

At Resourcify, we’re on an ambitious mission to make waste a thing of the past.
We help businesses simplify and improve waste management by combining smart software with practical recycling and take-back solutions. Our award-winning platform enables companies to manage, track, and optimize all their waste and recycling processes in one place - ensuring compliance, driving efficiency, and supporting sustainability goals.

We’re now expanding our operations across the US and are looking for an Operations/Customer Support Manager who will act as our on-the-ground link between EMEA operations and US stakeholders. This is an exciting opportunity to shape how circular take-back programs run in one of our key growth markets.

Your mission:

As our Operations/Customer Support Manager you will ensure that our take-back programs and operational workflows run smoothly in the US market. You’ll coordinate logistics, manage customer communication, and serve as the local point of contact for partners, hospitals, and recyclers - while collaborating closely with our EMEA team.

You will:

• Coordinate operations: Oversee the collection, transport, and processing of returned materials and devices.

• Liaise with logistics partners: Manage relationships with transporters, recyclers, and storage facilities - ensuring timely shipments, accurate documentation, and compliance with US waste regulations.

• Serve as first-line support for customers: Handle inquiries, feedback, and troubleshooting; onboard new US sites and partners into our take-back program (occasionally including on-site visits of partners)

• Bridge cultures: Provide local insight to the EMEA team, helping adapt workflows and communication for US partners.

• Assist with reporting and documentation: Support system updates, data entry, and cross-regional reporting tasks for US and EMEA operations.

• Collaborate across time zones: Join cross-regional calls (typically early US mornings / late CET afternoons) to align on operations and customer success.

• Support SOPs and digital workflows: Help design and implement operational processes to ensure scalability and efficiency.

What we value in you:

• 2–5 years of experience in operations coordination, customer support, or logistics - ideally in a sustainability or circular economy setting.

• Strong organizational and problem-solving skills; you manage tasks independently and drive projects forward. Previous work experience in the logistics industry with operational work and coordination are a plus.

• A customer-centric mindset and clear communication style.

• High self-sufficiency - you can work remotely and manage your own priorities effectively.

• Familiarity with medical waste regulations or device take-back programs (a plus).

• Experience collaborating across regions and cultures (especially EMEA–US).

• Fluent in English; additional languages are a plus.

Your setup

• Location: Flexible Location - West coast (Los Angeles/CA) preferred. Ability to occasionally travel to hospitals or partners.

• Capacity: Part-time possible.
  
  

How we appreciate and empower Resourcians:

• We offer you a great working environment: Be part of a fast growing company with fantastic team members.

• We thoroughly enjoy each others’ company: Once a year we come together for an exciting company offsite to have fun and foster relationships. In addition, we also plan team events on a smaller scale.

• We provide you with high quality, technical equipment (Laptop) and an additional Home-Office Budget to transform your home into the most enjoyable place to work.

We celebrate our differences and welcome people from all walks of life: 

At Resourcify, we’re proud to be an Equal Opportunity Employer. We believe diversity fuels innovation and strive to create an inclusive environmen