Senior Director, Business Planning and Analysis, R&D

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Director, Business Planning & Analysis, driving strategic initiatives for our R&D organization.

About the job

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. We are seeking a strategic and analytically driven Sr. Director of Business Planning and Analysis to lead the financial and operational planning efforts across our R&D organization. This role will serve as a trusted advisor to senior leadership, driving pricing strategies, investment decisions, cost modeling, and vendor management. You’ll play a critical role in shaping the business case for innovation, ensuring strong financial discipline, and enabling the successful launch and scale of new products and features.

The ideal candidate is a seasoned financial and strategic leader with deep expertise in pricing and packaging strategies, cost management, and ROI analysis for product launches. They possess strong cross-functional influence, enabling them to partner effectively with Product, Engineering, Finance, and Procurement teams to drive alignment and informed decision-making. This individual demonstrates a keen understanding of COGS and cloud spend optimization, combined with proven experience managing vendor contracts and negotiations. They are data-driven and skilled at delivering actionable insights and decision support that improve operational efficiency and financial outcomes. Above all, they are a collaborative leader who can navigate complexity, communicate clearly to diverse stakeholders, and lead their team to enable the successful planning, launch, and scaling of innovative products.

Key Responsibilities

• Pricing & Packaging Strategy: Develop and optimize pricing and packaging strategies for new and existing offerings in close collaboration with Product, Engineering, and Go-To-Market teams.
• COGs Awareness & Analysis: Assess and forecast Cost of Goods Sold (COGs) for both existing products and new features under development, enabling smarter trade-offs and roadmap decisions.
• ROI Analysis & Modeling: Build and maintain comprehensive ROI models for all product releases, incorporating development costs, COGs, revenue forecasts, and customer value metrics.
• Annual Planning & Forecasting: Lead the annual financial planning process for R&D, including cost estimates, investment justifications, and financial commitments by initiative or function.
• Customer Credit & SLA Management: Partner with Incident Management, Customer Success and Finance to analyze customer credits resulting from breached service level agreements and recommend mitigation or recovery strategies.
• FinOps (Cloud Financial Management): Own cloud spend analysis and unit allocation processes, partnering with engineering to optimize infrastructure usage and drive cost efficiency across cloud services.
• Vendor Negotiations & Procurement Partnership: Lead key vendor negotiations for R&D tools and services, working closely with Procurement to ensure favorable terms, cost efficiency, and strategic alignment.
• Contracts Management: Oversee contract lifecycle management for software and third-party services supporting R&D, ensuring compliance, value delivery, and alignment with business needs.

 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

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