IT Systems & Collaboration Administrator

Description

What you will do:

POSITION SUMMARY

Aerzen USA’s Information Technology team supports a growing network spanning 16 offices across 8 countries in North and South America. As an IT Systems and Collaboration Administrator, you will play a key role in maintaining and enhancing our IT infrastructure, with a strong focus on Microsoft 365 collaboration tools and the document management system (ELO). You will be responsible for administering systems such as Microsoft 365 and ELO, while also being able to provide first and second support for network and server-related issues up to 50% of the time.  This role is ideal for a self-motivated professional who thrives in a dynamic environment and can work independently with minimal supervision. It offers an excellent opportunity to grow your career in IT infrastructure, systems administration, and digital collaboration.

• Administer and support the ELO Document Management System, ensuring efficient document storage, retrieval, sharing, and compliance with organizational standards.

• Train and support employees in the effective use of ELO, promoting best practices for document management and workflow efficiency.

• Manage and maintain Microsoft 365 collaboration tools, including Outlook, SharePoint, Teams, and OneDrive, to enhance communication and productivity across the organization.

• Support the development and maintenance of SharePoint sites, acting as a technical resource for site structure, permissions, and functionality—without being responsible for content creation.

• Provide second-level technical support for server and network infrastructure issues, escalating complex problems as needed.

• Monitor system performance and usage of collaboration platforms, identifying opportunities for optimization and automation.

• Maintain documentation related to Microsoft 365 and ELO, including configurations, procedures, and user guides.

• Deliver technical training and support to staff across all subsidiaries, ensuring consistent use of collaboration tools and document systems.

• Ensure compliance with IT policies, industry standards, and directives from the parent company, particularly in areas of data governance and security.

• Implement and maintain disaster recovery and business continuity plans for collaboration and document management systems.

• Assist in conducting regular security audits and vulnerability assessments related to Microsoft 365 and ELO environments.

• Collaborate with cross-functional teams to support IT projects, system upgrades, and process improvements.

• Commitment to Safety - Understands, encourages, and carries out the principles of the Aerzen USA Safety Program. Raises awareness of safety issues to fellow employees and brings immediate attention to safety concerns. Completes all required safety training. Takes personal responsibility for safety.  
• Continuous Improvement - Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals, provide ongoing and increasing value to the organization.
• Data Management & Integrity - Updates relevant databases, programs, worksheets, or other business tools with timely and accurate information; creates an environment where other people in the organization can rely on the available information.  
• Managing Change; Flexibility - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness; Becoming the change we want to see in the world.  
• Communication - The ability to ensure that information is passed on to others who should be kept informed, Expresses on-self clearly both in written and oral conversations and interactions.  
• Lean Thinking - Understands and embraces lean work concepts and looks for ways to improve work processes for the team as a whole.
• Personal Credibility - Demonstrates and is perceived to be responsible, reliable, and trustworthy. Does what he/she commits to doing. Carries his/her fair share of the workload. Takes responsibility for own mistakes; does not blame others. 
• Teamwork - The ability and desire to work cooperatively with others; Listens and responds constructively to other team members' ideas; Respectful  
• Stakeholder Orientation - Makes decisions with all stakeholders in mind: customers, employees, shareholders, vendors, and the community. 
• Green & Sustainable Development - Contributes to reduce negative impact on the environment while being socially responsible with respect for the triple bottom line of People, Profit and Planet.  
• Autonomy - Ability to work independently with minimal supervision. Able to be self-directed in completing your work  
• Diversity - Recognizes and values the benefit