Jobs and Careers

Retail Store Format Strategy Program Manager

United Statesfull_timeVerifiedPosted 13 Feb 2025

💰 $255,400/yr($170,200/yr – $255,400/yr)

About the role

Summary

Posted: Feb 13, 2025

Role Number:200589376

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work and to each other. Learning from our people here means we're learning from the best! The RDM team create and care for Apple Stores that look, feel, and function as beautifully as our products. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The Store Journey Design team is a multi-disciplinary team with deep expertise in Apple Retail, experience design, and business strategy. Our purpose is to identify high-impact opportunities and develop holistic strategies for the future of Apple Retail Stores. We collaborate across Apple to align business requirements and design solutions that meet current and future customer and employee needs. We partner with cross-functional teams, to deliver new and updated store programs, designs, and formats that set the bar for retail experiences and drive significant business value.

Description

In this role, you will help us create, test, and refine new concepts to modernize existing stores and create future formats. We are open to creative and analytical thinkers, who think different and can come from anywhere. -Integrate customer experience, consumer trends, and business insights into a physical design and development process and collaborate with design managers and design coordinators. -Conduct research and synthesize multiple sources of analytics and insights to deliver business and financial insights that support recommendations for new store formats. -Collaborate with partners, including Design, Merchandising, Retail Marketing, Marcom, Retail Operations, RDM Strategy & Operations, Real Estate, Finance, Retail Operations, and Field Leadership. -Manage prototyping, experimentation, and field testing for pilots. -Define, implement, and manage new store programs at global scales. -Analyze the performance of store enhancements and new concepts to inform ongoing and future strategies. -Spend time in Apple Retail stores and with field leadership to understand the current state experience, customer expectations, and areas to improve.

Minimum Qualifications

10+ years experience in retail strategy, product, store format, or business development in a customer-centric environment or strategy consulting firm.
Big picture thinker with sharp quantitative and qualitative skills who build bridges from the creative to the tangible
Proven ability to improve a retail customer experience by recommending data-driven changes coupled with business insights
Experience in selecting, collecting and analyzing large data sets to synthesize insights

Preferred Qualifications

Problem solver who can synthesize the complex and distinguish signal from noise
Ability to identify and build the processes vital to get work done and seeks ways to improve processes, from minor tweaks to complete reengineering
Exceptional influencer who is great at connecting the dots at the project, team, and organizational levels
Ability to quickly develop highly cross-functional partnerships to address complex problems
Ability to self-direct and problem-solve in sophisticated, ambiguous, or constantly evolving environments while balancing multiple work streams
Experience in rapid iteration and user testing to learn through prototyping
Demonstrates Apple's values of inclusion and diversity in daily activities