About MSF USA | Doctors Without Borders

 

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.    MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.  

ROLE OVERVIEW
The Senior Associate, Principal and Major Gifts, plays a critical role in implementing our strategic plan to advance the Principal and Major Gifts team’s ambitious revenue, upgrade, retention, acquisition, and growth goals. Developing the principal and major gifts communications program, the role creates and executes a wide range of donor touchpoints that deepen engagement and demonstrate impact, in addition to annual fundraising appeals.

Working in close collaboration with major gift officers, channel managers, the Data Science and Analytics team, external agencies, and others to implement a blend of personalized cultivation, appeals, and stewardship activities for 1,500+ donors giving $25K+ annually, including the production of personalized acknowledgements, recognition, and impact reports. The role drives integration by implementing cross-channel campaigns and automated journeys that include mail, email, digital advertising, and events for principal and major donors. 

DEPARTMENT ACCOUNTABILITIES 
Prospecting
Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management
Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising
Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.
 
Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities
Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors. 
 

ROLES SPECIFIC OUTCOMES

Project Management 
Deliver small-scale or medium-scale projects while working within an established program management plan. 

Marketing Execution 
Execute a marketing plan for a particular product, service, or specialty area while working within established marketing systems.

Donor Experience Mapping 
Perform and implement techniques such as voice of the donor initiatives, journey mapping, and qualitative touchpoint analysis to identify donor pain points, challenges, and hurdles.

Donor Renewals 
Help drive donor renewals through exceptional service, supporting the sales teams as required.

Fundraising Events Development and Design 
Manages the development and execution of fundraising events, including ideation, planning, and business case development. Fosters relationships with diverse content creators and fundraisers to align their interests with organizational goals, and manages post-event reports and analysis to measure success.
These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are required to perform other functions as assigned.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

• Operates as a recognized expert to shift into and out of a mental mindsets associated with assessing the facts and circumstances of