Director, IT Business Partner, CL, Americas

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Division: Group 
Job Posting Title: Director, IT Business Partner, CL, Americas 
Time Type: Full Time

Job title

IT Director Local IT Business Partner – Region Americas

Area/department

Contract Logistics IT

Reporting line

Senior Director, IT

Purpose of the job/ Overall responsibility

What are the expected end results?

The IT Director leads and oversees the Contract Logistics Local IT Business Partner with around 20 employees.

The successful candidate is responsible for managing projects together with solution delivery subdivisions in close collaboration with business stakeholders and customers providing excellence in communication, collaboration, and delivering best fitting solutions and services for the region Americas.

Success criteria/KPI

Metrics

• Stay within allocated IT budget.
• Achieve annual cost reduction through IT optimization according to synergy target.
• Maintain compliance with industry regulations and IT security standards.
• Ensure people development measures are planned and executed.
• Ensure IT team members complete relevant technical and soft skills training programs.
• Ensure in-time delivery and adherence to delivery SLAs for projects and services.

Key Tasks

What are the tasks involved to reach the expected end results?

• Communicate local partner’s needs across IT functions.
• Enforce global standards and solutions, manage escalations, provide consultancy and support to customers and operations.
• Execute global project methodologies for all customer implementations (except global template creation) and IT CL projects impacting CL operations.
• Provide ownership and deliver support and service management for defined local solutions.
• Ensure employee and talent retention and set up and maintain continuous people development and upskilling measures.
• Supervise and guide IT staff, fostering a culture of collaboration, innovation, and professional growth. 
• Track and report status, progress, and problems timely and transparently to relevant stakeholders.
• Manage IT budgets, optimize resource allocation, and ensure cost-effective solutions. 
• Create cost and synergy measures to deliver cost savings.
• Ensure system stability, cybersecurity measures, data protection policies, and regulatory compliance across operations. 
• Continuously improve IT processes, workflows, and performance metrics to enhance productivity. 
• Establish strong collaboration with other Contract Logistics IT subdivisions.

Professional qualifications

What are the professional skills needed to carry out the key tasks?

• Bachelor's or Master's degree in Information Technology, Computer Science, Supply Chain Management, or a related field.
• Minimum 8+ years of experience in IT leadership roles.
• Strong leadership skills and good understanding of different leadership styles.
• Proven expertise in WMS and 3PL solutions.
• Solid understanding of warehouse management processes and auxiliary warehouse solutions.
• Good understanding of modern IT infrastructure, cloud technologies, cybersecurity, and enterprise resource planning (ERP).
• Solid understanding of budget and cost management.
• Familiarity with industry-standard WMS solution delivery methods.
• Understanding of continuous improvement approaches like Six Sigma, Lean, or TQM

Personal qualifications

What are the personal qualifications needed to carry out the key tasks?

• Demonstrated experience managing large teams, fostering strong collaboration, driving performance and people motivation.
• Excellent problem-solving, strategic thinking, and management skills.
• Skilled in addressing team challenges and fostering a positive work culture.
• Focus on enhancing user experience and optimizing IT solutions for op