Work Scheduling Associate

Job Posting End Date

12-06-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.

Job Description

WHAT YOU'LL DO:

• Under moderate to limited supervision:

• Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.

• Develop schedules for line servicer and technician appointments.

• Communicate with customers and direct inquiries.

• Support adherence to standard work scheduling policies and procedures.

• Assist with outage management as needed.

• Provide administrative support as needed.

WHAT WE'RE LOOKING FOR:

Work Scheduling Assistant Associate (SP20-002)

• Education requirements are listed below: High school diploma or GED.

• required Work Experience requirement listed below:9 months of post high school experience in utilizing administrative procedures and office equipment.

OTHER REQUIREMENTS:

• Ability to demonstrate the following skills and competencies:

• Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork.

• Strong verbal and written communication skills, Must be available for overtime when needed.

• Occasional travel may be required. 

Work Scheduling Assistant (SP20-003)

• Education requirements are listed below:

• High school diploma or GED required.

• Work Experience requirement listed below:

• 3 years of post-high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Rep Assc classification.

OTHER REQUIREMENTS:

• Must be available to work overtime, call-out overtime and shift work, as required.

• Travel requirements are expected 10-25% of the time

• Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork.

• Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.

• Strong verbal and written communication skills.

• Must be available for overtime when needed.

• Occasional travel may be required. 

• Must reside within 25 Miles of onsite work location

WHAT YOU'LL GET

Base Salary: $44,708 - $55,885 (SP20-003)

Base Salary: $38110 - $47,635 (SP20-002)

In addition to base salary, AEP offers competitive Total Rewards including:  discretionary short-/long-term incentives, 401(k), pension, health insurance, vacation, educational assistance, etc.

WHO WE ARE

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

AMERICAN ELECTRIC POWER (on-site)

#AEPCareers

#LI-ONSITE

Compensation Data

Compensation Grade:

SP20-002

Compensation Range:

$18.32 - $26.87

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met